Luzmila Carrillo-Diaz
Leesburg,VA
Summary
Adaptable professional with a proven ability to quickly learn new skills and environments. Strong team player committed to fostering a positive and collaborative workplace. Bilingual in Spanish, effectively communicating with Spanish-speaking guests to enhance customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Securitas Security Services USA
Leesburg, VA
01.2025 - Current
- Managed access control systems, including key cards, alarms, and door locks.
- Verified employee identification prior to granting entry into restricted areas.
- Monitored CCTV cameras to ensure safety and security.
- Conducted patrols to deter unauthorized access and enhance site security.
- Provided customer service to address inquiries and resolve issues promptly.
- Screened individuals to prevent prohibited items entering or exiting production area.
Public Safety Communicator
PSTOC
Fairfax, VA
05.2024 - 11.2024
- Managed high-pressure calls, demonstrating effective communication and multitasking skills.
- Utilized strong typing proficiency to ensure accurate data entry during customer interactions.
- Gathered critical information to facilitate appropriate assistance for customers.
- Executed customer service strategies, maintaining quality standards across all calls.
Unarmed Security Officer/Supervisor
Professional Security Consultants
Fairfax, VA
12.2023 - 05.2024
- Ensured security by maintaining high levels of alertness while patrolling event crowds.
- Enforced rules and regulations.
- Responded promptly to incidents, documenting each through thorough reports.
- Provided escort services for individuals as needed.
- Worked closely with law enforcement and emergency responders to facilitate investigations.
- Monitored CCTV surveillance footage for any signs of suspicious activity.
- Managed organization of staff equipment for efficient operations.
- Conducted training sessions and supervised staff performance on assigned tasks.
Unarmed Security Officer
Securitas Security Services USA
Fairfax, VA
06.2023 - 12.2023
- Maintained high levels of alertness while patrolling crowds during events to ensure security.
- Enforced rules and regulations to promote a safe environment for all attendees.
- Responded to incidents promptly, documenting them through detailed incident reports.
- Escorted individuals as needed
- Collaborated with law enforcement and emergency responders during investigations to support resolution efforts.
Freddy's Crew Member
Freddy’s Frozen Custard & Steakburgers
Fairfax, VA
09.2021 - 06.2023
- Restocked kitchen and lobby with essential supplies to support operations.
- Practiced food safety protocols to ensure guest health and satisfaction.
- Delivered excellent customer service to keep guest happy
- Maintained organized work areas to promote efficient operational workflows.
- Upheld high productivity and quality standards throughout daily tasks.
- Executed cashiering and cash handling duties accurately and efficiently.
Kitchen Runner
BOLAY Fresh Bold Kitchen
Falls Church, VA
09.2022 - 03.2023
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new employees on operational procedures and best practices.
- Assisted cooks with meal assembly, enhancing timely service to guests.
- Maintained cleanliness and organization of serving stations and dining areas.
- Recorded inventory of all food items utilized in the kitchen area.
- Consistently upheld a polite and professional demeanor during service interactions.
Education
High School Diploma -
Annandale High School
Annandale, VA06-2023
Skills
- Patrol operations
- Computer skills
- Coaching and mentoring
- Dispatch
- Multitasking abilities
- De-escalation techniques
- Observation Skills
- Relationship building
- Communication skills
- Teamwork and collaboration
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- AED Certification
- First Aid Certification
- CPR Certification
- Unarmed Security license
- Drivers lisence
Timeline
Unarmed Security Officer
Securitas Security Services USA
01.2025 - Current
Public Safety Communicator
PSTOC
05.2024 - 11.2024
Unarmed Security Officer/Supervisor
Professional Security Consultants
12.2023 - 05.2024
Unarmed Security Officer
Securitas Security Services USA
06.2023 - 12.2023
Kitchen Runner
BOLAY Fresh Bold Kitchen
09.2022 - 03.2023
Freddy's Crew Member
Freddy’s Frozen Custard & Steakburgers
09.2021 - 06.2023
High School Diploma -
Annandale High School
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