Luz Nashilli Martinez Trigalet

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Showed apartments to potential tenants and answered questions regarding community.

• Created and maintained large client base by meeting needs and providing exceptional customer service
• Administered property-related budgets, reviewed invoices and tracked costs
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Successfully guided home buyers and sellers through sales and purchase of properties
• Coordinated appointments with prospective buyers to showcase houses and plots, managed 15 customer calls per day
• Verified legal formalities were completed prior to closing dates
• Communicated with builders and engineers about how to sell new houses
• Managed and rented out rental properties
• Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
• Introduced prospective tenants to types of units available and performed tours of premises
• Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area

+Experienced Spanish Translator for Spanish speaking voters.

+ Experienced with Polls Opening and Closing.
+Ensuring that qualified voters are permitted to vote.
+Providing instructions and assistance to voters.
+Answering voters’ questions in Spanish and English.
+Explaining the use of the voting equipment.

• Provided every customer with professional and polite support for sales and service needs
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Initiated friendly conversation with each customer to determine level of assistance required in Spanish and English
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
• Assisted in ringing up sales at registers and bagging merchandise
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Experienced increasing 15% of sales by speaking in Spanish