Summary
Overview
Work History
Education
Skills
Timeline
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Luz Vanessa Garcia Beltran

South Bend,IN

Summary

Developed strong customer service and technical troubleshooting skills in fast-paced support environment. Excel in effective communication and problem-solving, ensuring user satisfaction and smooth operations. Now seeking to leverage these transferrable skills in new field, contributing to productive and efficient workplace.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Walmart
02.2024 - Current
  • Worked in different positions within my department
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
  • Collaborated with team members to achieve daily sales targets and improve store performance.
  • Trained new associates on operational procedures and customer engagement techniques.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Conducted inventory audits, ensuring stock accuracy and timely restocking of shelves.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases and locate items
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Volunteered to do work outside of my department learning more skills other than my own requirements


Arcade Attendant

Generations Adventure Plex
08.2022 - 01.2023
  • Monitored arcade equipment for functionality and ensured proper operation for customer satisfaction.
  • Maintained cleanliness and organization of gaming areas to enhance overall experience.
  • Conducted regular inventory checks on game supplies and merchandise to support restocking efforts.
  • Trained new staff on operational procedures to ensure consistent service quality.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
  • Coordinated engaging events such as birthday parties or tournaments to drive additional foot traffic to the arcade.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maintained safety, cleanliness and operational efficiency equipment on rockwall climbing, lazertag and drop tower.

Education

John Adams High School
South Bend
06-2025

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Store opening and closing
  • Product knowledge
  • Relationship building
  • Phone etiquette

Timeline

Retail Sales Associate

Walmart
02.2024 - Current

Arcade Attendant

Generations Adventure Plex
08.2022 - 01.2023

John Adams High School

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Luz Vanessa Garcia Beltran