L’Wanna Osborne
Lancaster,TX
Summary
Executive secretary delivering high productivity through fast task completion and accurate follow-through. Manage complex calendars, coordinate domestic and international travel, and handle confidential documents with strict compliance. Strengths include clear communication, issue resolution, and efficient time management for executive teams.
Overview
51
51
years of professional experience
Work History
Executive Secretary
Dallas County
Dallas, Texas
10.2014 - Current
- - Coordinated executive operations for Commissioner District 3 with cities, public agencies, and stakeholders, facilitating policy preparation, budget work, and constituent support.
- - Reviewed meetings, events, and stakeholder requests, then advised on items that matched commissioner priorities before open court decisions.
- - Served as point of contact among commissioner, county boards and commissions, state and local officials, Dallas County departments, Parkland Health, media, community organizations, 16 District 3 cities, and public.
- - Drafted resolutions, proclamations, and office correspondence while gathering background information for land acquisitions, public health initiatives, infrastructure projects, and budget matters.
- - Streamlined communication flow by managing email correspondence, transferring calls, and organizing filing systems.
- - Monitored emails received by executive personnel and replied promptly when appropriate.
- - Assisted with customer complaints and inquiries in a timely manner.
- - Coordinated meeting calendars and work schedules for staff teams and executives.
- Evaluated incoming correspondence and dispatched relevant materials.
- - Procured office supplies to ensure adequate inventory for daily operations. to keep stationery and inventory stocked.
- - Maintained confidential files related to executive operations.
- - Managed executive calendars and scheduled appointments with internal and external contacts.
- - Supported office operations through filing, data entry, and mail handling.
- - Answered calls and routed inquiries for Dallas County departments and visitors.
- - Managed calendars, meetings, and travel arrangements for Dallas County executives.
- - Prepared correspondence, reports, and meeting agendas using Dallas County office systems.
- - Answered calls and routed inquiries for Dallas County departments and visitors.
Precinct Election Judge
Dallas County Elections Department
Dallas, TX
11.2012 - 05.2013
- Managed the entire election process at a polling precinct location from open to close during early voting and on Election Day.
- Monitored voter eligibility and ensured compliance with precinct voting regulations.
- Managed daily reports, paperwork, and payroll for five reporting clerks to ensure accurate record-keeping.
- Delivered customer service and facilitated effective communication between Dallas County Elections staff, voters, and clerks.
- Set up and dismantled election machines at polling locations
- Maintained common ground communication with Poll Watchers and City officials
Promotion - Lead Survey Clerk
U.S. Department of Commerce
Dallas, TX
07.2011 - 11.2012
- Supported administrative and clerical operations for Department of Labor surveys impacting millions through programs like American Community Survey, American Housing Survey, Current Population Survey, and Survey of Income and Program Participation.
- Managed communication with field representatives and survey respondents by handling inbound and outbound calls.
- Coordinated distribution of cash debit cards to qualified respondents participating in surveys, ensuring timely access to incentives.
- Prepared training materials and mailed packets to field representatives.
- Provided essential support to supervisors and regional coordinators during project operations, facilitating seamless execution of survey initiatives.
- U.S. Census Bureau - Dallas Regional Census Center.
CCM - Team Clerk
U.S. Department of Commerce
Dallas, TX
06.2009 - 07.2011
- Clerical and administrative support for five large scale data gathering operations for the 2010 Census (CCM Census Coverage Measurement is conducted to determine the accuracy of the 2010 Census)
- Coordinated travel and training logistics for office and field staff across Texas, Louisiana, and Mississippi, ensuring timely attendance and resource availability.
- Secured government tax exemption forms, travel orders, and hotel reservations for staff training and assignments while liaising with major hotels including Marriott, Holiday Inn, Hilton, and others to maintain efficient accommodations.
- U.S. Census Bureau - Dallas Regional Census Center
Quality Review Associate
Bank of America
Richardson, TX
01.2008 - 10.2008
- Conducted quality review of incoming payments to ensure compliance and accuracy.
- Monitored and reviewed documents for accuracy; sorted and packaged for quality assurance.
- Sorted and packaged documents for timely distribution.
Service Representative/Team Supervisor
SBC- AT&T
Richardson, TX
06.1975 - 07.2005
- Positions held: Revenue Management Representative, Customer Service Representative, Service Order Writer, Outside Plant Clerk and Routine Clerk.
- Trained and supervised eight Service Representatives.
- Oversaw credit and collections processes for residential services, ensuring on-time payments.
- Facilitated customer interactions through inbound and outbound service calls, enhancing communication flow.
- Dispatched and monitored technicians.
- Executed clerical and administrative tasks in call center to support operational efficiency.
- Edited service orders and scanned for corrections before completion;
Education
Associate of Arts - Liberal Arts And Sciences
Dallas College
Dallas, TX10-2026
Some College (No Degree) - Small Business Administration Certification
Eastfield College
Mesquite, TXSome College (No Degree) - Computer Application Certificate
Richland College
12800 Abrams Rd, Dallas, TX 75243High School Diploma -
Henderson High School
Henderson, KY05-1973
Skills
- Schedule management
- Office administration
- Data management
- Microsoft Word and Excel
- Presentation software
- Internet and email systems
- Reception management
- Reception duties
- Customer support
- Project management
- Problem analysis
- Team collaboration
- Problem-solving
- Filing maintenance
Accomplishments
- Best of the Best Award (SBC/AT&T District Wide)
- Perfect Attendance Award - Seventeen years (SBC/AT&T)
- Sales Referral Incentive Recipient (SBC/AT&T Cash Awards)
- Performance Awards (Three Census Cash Incentive Awards)
Timeline
Executive Secretary
Dallas County
10.2014 - Current
Precinct Election Judge
Dallas County Elections Department
11.2012 - 05.2013
Promotion - Lead Survey Clerk
U.S. Department of Commerce
07.2011 - 11.2012
CCM - Team Clerk
U.S. Department of Commerce
06.2009 - 07.2011
Quality Review Associate
Bank of America
01.2008 - 10.2008
Service Representative/Team Supervisor
SBC- AT&T
06.1975 - 07.2005
Associate of Arts - Liberal Arts And Sciences
Dallas College
Some College (No Degree) - Small Business Administration Certification
Eastfield College
Some College (No Degree) - Computer Application Certificate
Richland College
High School Diploma -
Henderson High School