Melanie Hildebrandt
Executive Secretary
Chester,VA
Summary
Proficient Executive Secretary with strong time management, multitasking, and document preparation skills. Experienced in supporting executives and enhancing office operations.
Overview
17
17
years of professional experience
Work History
Executive Secretary
ACICO Group
Kuwait City
11.2016 - 01.2024
- Manage customer files and other records in an office. In a CEO and Managers office, for instance, the secretary pulls each file at the time of the appointment for the CEO or Managers. Keeping files in alphabetical order and using a local filing system for easy storage and retrieval are keys to successful file organization.
- Correspondence
Incoming and outgoing phone and mail correspondence. They receive calls from clients, business partners, workers or community members, and either answer questions or forward the calls. also make calls on behalf of managers to communicate information to customers, to schedule appointments or to follow up on inquiries. Taking notes from a manager, preparing a memo or letter, and screening mail are common written correspondence duties. - Documents
Often tasked with copying documents for mailings or internal distribution. also must fax documents from the company to clients or customers, and receive incoming faxes to pass on to the appropriate person. using email, Word and Excel to create spreadsheets or documents and pass them on to employees or customers. Proofreading documents before they are sent out of the office is another duty. - Office Tasks
Part of routine clerical tasks and errands to assist others. This may include canceling or rescheduling appointments, ordering office supplies, taking notes during meetings, and getting drinks for the supervisor and guests. Manage customer files and other records in an office. In a CEO and Managers office, for instance, the secretary pulls each file at the time of the appointment for the CEO or Managers. Keeping files in alphabetical order and using a local filing system for easy storage and retrieval are keys to successful file organization. Correspondence Secretaries are the common liaison for incoming and outgoing phone and mail correspondence. They receive calls from clients, business partners, workers or community members, and either answer questions or forward the calls. also make calls on behalf of managers to communicate information to customers, to schedule appointments or to follow up on inquiries. Taking notes from a manager, preparing a memo or letter, and screening mail are common written correspondence duties. Documents Often tasked with copying documents for mailings or internal distribution. also must fax documents from the company to clients or customers, and receive incoming faxes to pass on to the appropriate person. using email, Word and Excel to create spreadsheets or documents and pass them on to employees or customers. Proofreading documents before they are sent out of the office is another duty. Office Tasks Part routine clerical tasks and errands to assist others. This may include canceling or rescheduling appointments, ordering office supplies, taking notes during meetings, and getting drinks for the supervisor and guests. - Skills: Executive Services · Cashiering · Administration · Telecommunications · Administrative Assistance · Office Operations
Human Resources and Marketing Manager
Al-Moasher Dot Com Real Estate Services
Sharq Kuwait
06.2014 - 10.2016
- Hiring new staff
- Preparing payroll
- Report to the CEO for budget, sales and inventory reports
- Meet with new clients and show apartment.
- Write Contract lease
- Do Inventories
- Look for New buildings for rent
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market share.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Mentored junior marketing staff, fostering professional growth and enhancing team productivity through training sessions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Optimized website content for improved search engine rankings and increased web traffic.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Trained junior marketing staff, elevating team capabilities and performance.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Skills; Administration, Marketing Operations, Team Coordination
Executive Secretary
Al-Moasher Dot Com Real Estate
Sharq, Kuwait City
09.2013 - 06.2014
- Supported executives by managing calendars and scheduling meetings efficiently.
- Communicated effectively with team members to facilitate information flow across departments.
- Organized office events and meetings, enhancing team collaboration and engagement.
- Handled incoming calls and inquiries, providing timely responses to ensure customer satisfaction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Office Secretary & Administrative Assistant Financ
Frost Real Estate,Inc.
Salwa, Kuwait City
01.2010 - 02.2013
- Report to the Office manager
- Preparing Inventory list for each apartment
- Preparing Monthly payroll
- Update apartment rental price and inventory list and give it to the VP.
- Answering phone calls and emails regarding the clients inquiries
- Preparing for weekly meeting between Supervisors and VP
- Meet Clients and closing the deals when the VP is not around
- Deposit and withdrawal from the bank
- Purchase office supply and apartments appliances.
- Do inventories with the new tenant and inventory when moving out.
- Preparing for deposit refund
- Managed office communications, ensuring timely responses to client inquiries and requests.
- Coordinated scheduling of appointments and meetings for real estate agents and VP
- Maintained organized filing systems for property documents and client records.
- Assisted in preparing marketing materials for property listings.
- Trained new administrative staff on office protocols and software systems.
Office Secretary
Workforce General Trading Co.
Hawali, Kuwait City
01.2010 - 05.2011
- Replying to the phone calls and emails to the clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Scheduling meetings between the CEO and the clients.
- Maintain the office cleanliness and files.
- Managed office correspondence and documentation to ensure effective communication flow.
- Coordinated scheduling of meetings, appointments, and travel arrangements for executives.
- Implemented filing systems to enhance document retrieval and organization efficiency.
- Maintained office supplies inventory, streamlining procurement processes and reducing costs.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Cashier
Coffee World Co.
Hawali, Kuwait City
03.2009 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained accurate cash drawer and balanced daily sales reports.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Sales Representative
Lingerie
Hawali, Kuwait City
03.2007 - 01.2009
- Cultivated strong customer relationships to enhance brand loyalty and repeat business.
- Delivered product knowledge training to new sales associates, improving team performance and confidence.
- Executed strategic upselling techniques to increase average transaction value consistently.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
Education
High School Diploma -
Tantangan National High School
Philippines Skills
- Time management expertise
- Advanced multitasking
- File management
- Guest relations
- Document proofreading
- Document preparation
- Meeting coordination
- Report preparation
- Calendar management
- Scheduling
- Schedule management
- Strong decision-making
- Master calender management
- Travel coordination
- Documentation and reporting
- Minute taking
- Office administration
- Spreadsheet creation
- Meeting support
- Travel planning
- Event coordination
- Spreadsheet tracking
- Language fluency
- Bookkeeping support
- Research
- Office recordkeeping
- Budget monitoring
- Customer service
- Administrative support
- Honest and dependable
- Microsoft office
- Administrative policies
- Relationship building
- Documentation and recordkeeping
- Mail management
- Appointment setting
- Time management
- Meeting scheduling
- Team coordination
- Payroll processing
Accomplishments
- Completed Secretarial Skills on On October 11- October 24, 2017
- Certificate of recognition on January 12, 2017
- Achieved Work Ethics Training on August 03, 2022
Languages
English
Professional Working
Arabic
Professional Working
Interests
- Gardening
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Cooking
- Blogging/Vlogging
- Volunteering
- Music
- Mindfulness Practices
- Photography
- Adventure Travel
- Fashion and Style
- Fashion
- Road Trips
- Running
- Blogging
Timeline
Executive Secretary
ACICO Group
11.2016 - 01.2024
Human Resources and Marketing Manager
Al-Moasher Dot Com Real Estate Services
06.2014 - 10.2016
Executive Secretary
Al-Moasher Dot Com Real Estate
09.2013 - 06.2014
Office Secretary & Administrative Assistant Financ
Frost Real Estate,Inc.
01.2010 - 02.2013
Office Secretary
Workforce General Trading Co.
01.2010 - 05.2011
Cashier
Coffee World Co.
03.2009 - 05.2010
Sales Representative
Lingerie
03.2007 - 01.2009
High School Diploma -
Tantangan National High School