LYA DAUPHIN

• Resolved customer inquiries promptly, ensuring high levels of satisfaction.
• Analyzed feedback data to enhance customer service processes.
• Organized company documents, spreadsheets, and reports for efficient retrieval.
• Provided training and guidance to new staff on standard operating procedures.
• Managed inventory levels, maintaining accurate stock control records.
• Supported logistics by coordinating shipments and deliveries effectively.
• Planned routine meetings and special projects under direction of operations manager.

• Fostered positive mindsets in clients and business partners to encourage growth
• Served individuals seeking clean products with a mind-body-skin approach
• Led team meetings to enhance collaboration and performance.
• Invested in self-development opportunities to nurture and actualize personal goals

Provided administrative support to all ministry leaders, members and guests by:

• Assisting in the execution and management of ministries
• Overseeing volunteer recruitment/ coordination
• Creating and maintaining relationships with members, guests for increased community
• Exercising empathy and care in conversations with students and parents
• Leading small groups of 6-12th grade students (online and in-person)
• Conducting inventory of office supplies and staff needs
• Managing and reconciling financial sales/records

Managed client daily life by:

• Facilitating one-on-one, group discussions
• Engaging client in recreational activities
• Reporting daily progress
• Making medication available