Lyaisha Sheppard

• Built positive relationships with customers by providing exceptional customer service.
• Developed and maintained strong relationships to deliver exceptional customer service support.
• Provided high-level customer service, resolving issues promptly.
• Exercised composure under pressure and in escalated customer service scenarios.

• Sales and upgrade agent
• Ability to work a flexible schedule
• Active listener to customers problems by providing the best solution or just a listening ear

• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

July 2020 - May 2021

• Assist customers with making the best decision based off their needs of television and internet service
• Retained customers from disconnecting services
• Ability to deal with different variety of customers

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.