Lyana Rivera
Palatine,IL
Summary
Driven and detail-oriented professional with a proven track record at Studio Styl, excelling in customer service and maintaining cleanliness. Demonstrated ability to enhance client satisfaction and team efficiency, with a knack for fostering guest relations and upholding health standards. Skilled in reception area maintenance and adept in teamwork and collaboration, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Salon Receptionist, Salon Assistant
Studio Styl
04.2023 - 08.2024
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Cafe Worker
Midtown Athletic Club
09.2022 - 04.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
High School Diploma -
Palatine High School
Palatine, IL05.2023
Skills
- Customer Service
- Maintaining cleanliness
- Guest Relations
- Punctual and Reliable
- Teamwork and Collaboration
- Reception Area Maintenance
Timeline
Salon Receptionist, Salon Assistant
Studio Styl
04.2023 - 08.2024
Cafe Worker
Midtown Athletic Club
09.2022 - 04.2023
High School Diploma -
Palatine High School
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