Lyana Turnage
Burlington,NC
Summary
Dynamic and results-driven professional with a strong work ethic and proven expertise in online order fulfillment at Instacart Shoppers. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in delivery management and adept at multitasking, ensuring timely and accurate order fulfillment while maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Shopper
Instacart Shoppers
08.2026 - Current
- Executed accurate order fulfillment for grocery items, ensuring timely delivery to customers.
- Navigated store layouts effectively to optimize shopping routes and minimize delivery times.
- Maintained high standards of customer service through effective communication and problem resolution.
- Collaborated with team members to streamline shopping processes and improve operational efficiency.
Dasher
Door Dash
02.2023 - Current
- Managed multiple deliveries simultaneously, demonstrating strong organizational skills.
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes effectively using GPS tools to optimize delivery times.
- Communicated proactively with customers regarding order status and potential delays.
Driver
User
03.2023 - 06.2025
- Delivered goods efficiently across designated routes, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles, achieving timely arrivals for all scheduled deliveries.
- Monitored traffic patterns, adjusting routes to minimize delays and enhance delivery flow.
- Navigated diverse traffic conditions while adhering to local regulations and safety protocols.
- Maintained vehicle safety standards through regular inspections and proactive maintenance checks.
Education
GED -
Alamance Community College
Graham, NC06-1989
Skills
Online order fulfillment
Delivery management
Payment processing
Mobile payment processing
Cash handling proficiency
Accurate money handling
Returns and exchanges
Verifying order accuracy
Delivery organization
Heavy lifting
Food safety and sanitation
Customer service
Customer relations
Customer satisfaction
Customer engagement
Customer feedback analysis
Planning and organization
Problem-solving
Multitasking
Team collaboration
Teamwork
Attention to detail
Promotional planning
Product knowledge expertise
Product demonstration
Merchandise presentation
Merchandise selection
Product display creation
Self motivation
Adaptability and flexibility
Relationship building
Active listening
Conflict resolution
Task prioritization
Deadline driven
Reliability
Reliability
Flexible schedule
Physical stamina
Car maintenance
Active listening
Adaptability and flexibility
Customer engagement
Self motivation
Task prioritization
Conflict resolution
Timeline
Shopper
Instacart Shoppers
08.2026 - Current
Driver
User
03.2023 - 06.2025
Dasher
Door Dash
02.2023 - Current
GED -
Alamance Community College