Lyann Jones
Houston
Summary
Versatile professional specializing in front desk coordination, delivery logistics, and cash management. Proven ability to maintain organized operations while ensuring high-quality customer interactions. Strong multitasking skills contribute to enhanced service experiences and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
Houston
12.2024 - Current
- Delivered customer orders accurately and on schedule.
- Planned efficient delivery routes using GPS technology.
- Maintained strong customer relationships through professional communication.
- Managed multiple deliveries while meeting strict deadlines.
- Maintained a safe driving record and followed company standards.
Front Desk Concierge
Waves America
Houston
06.2024 - 06.2025
- Provided exceptional guest service by assisting visitors and resolving inquiries professionally.
- Managed check-in and check-out procedures while maintaining accurate records.
- Coordinated with multiple departments to ensure guest requests were fulfilled promptly.
- Resolved customer concerns effectively, improving guest satisfaction.
- Maintained a welcoming and organized front desk environment.
Front End Cashier
Kroger
Houston
02.2024 - 02.2025
- Processed customer transactions accurately, ensuring efficient service and customer satisfaction.
- Assisted customers with purchases, returns, and product inquiries.
- Balanced cash drawers, ensuring all transactions were accurate and discrepancies were promptly addressed.
- Collaborated with team members to streamline store operations and enhance customer experience.
- Delivered excellent service in a fast-paced retail environment.
Education
High School Diploma -
Hiram High School
Georgia05-2018
Some College (No Degree) -
Texas Southern
Houston, TXSkills
- Delivery logistics
- Route planning and navigation
- Delivery tracking
- Logistics and deliveries
- Customer route optimization
- Cash handling expertise
- Customer service and support
- Guest relations management
- Time management skills
- Conflict resolution techniques
- Team collaboration
- Microsoft Word proficiency
Certification
- ServSafe Certification
- Food Handler Certification
- ServSafe Food Handler Certification
- HACCP Food Safety Certification
- TABC Certification
- CPR Certification
- First Aid Certification
- Non-CDL Class C Driver
Languages
- English
Timeline
Delivery Driver
Instacart
12.2024 - Current
Front Desk Concierge
Waves America
06.2024 - 06.2025
Front End Cashier
Kroger
02.2024 - 02.2025
High School Diploma -
Hiram High School
Some College (No Degree) -
Texas Southern