LYDEL WILLIAMS
Meriden,CT
Summary
Experienced Travel Coordinator | Aviation Planning Specialist
With over 18 years of expertise in aviation planning, I am a reliable and detail-oriented professional adept at building strong relationships with both internal teams and external stakeholders. Skilled in vendor management, I collaborate effectively to meet the needs of pilots and customers, ensuring seamless service delivery for both small and large-scale travel requirements. Comfortable working remotely while maintaining high levels of efficiency and communication.
Overview
19
19
years of professional experience
Work History
Travel Consultant
Navan
03.2024 - Current
- Provided expert travel consulting services for domestic and international travel, assisting clients by streamlining the process of modifying flight details, changing hotel reservations, and updating car rentals.
- Maintained strong communication with clients via phone and email to resolve inquiries, ensure timely responses, and provided exceptional customer service.
- Managed logistics for both business and leisure travel, ensuring smooth and cost-effective solutions for clients' trips.
- Resolved billing issues and reconciled disputes related to company invoices, ensuring accuracy and client satisfaction.
- Guided new clients in setting up profiles and company admin accounts, improving onboarding processes.
- Gained proficiency in various GDS systems and travel software, including Sabre, Amadeus, Farelogix, TravelFusion, and Verteil.
- Successfully worked remotely, maintaining high productivity and collaboration with team members while working in a virtual environment.
Senior Operations Coordinator/Customer Service
Wheels Up
03.2014 - 08.2023
- Managed bookings for 350 private aircraft pilots, including flights, hotels, and ground transportation.
- Completed 25–30 hotel bookings daily, including handling reschedules and changes as needed.
- Arranged 15–20 daily flight bookings on commercial airlines, ensuring pilots reached the correct destinations to crew the company’s private jets for business operations.
- Coordinated rental car transportation for pilots to ensure seamless travel logistics.
- Strategically planned and managed bookings during high-demand periods, such as the PGA Tour and the Super Bowl, ensuring smooth scheduling.
- Trained and mentored 7 new associates, fostering their development in the logistics department and across the company.
Logistics Coordinator
Citation Air
10.2005 - 12.2012
- Developed a long-term partnership with a top-tier World Inflight Catering Company, ensuring five-star catering services were consistently arranged for clients on each flight.
- Established business relationships with leading limousine services across the US, Mexico, Canada, Puerto Rico, and the Bahamas, ensuring seamless transportation for clients.
- Conducted vendor interviews to assess qualifications and ensure alignment with the company’s service standards and operational needs.
- Secured strategic partnerships with major car rental agencies (Hertz, Enterprise, Avis, National) to fulfill domestic and international client requests.
- Managed a monthly credit card reconciliation process, retrieving receipts from limousine and catering vendors to reconcile a $30,000 department statement.
Education
High School Diploma -
Samuel J Tilden High School
Brooklyn, NY01.1998
Borough of Manhattan Community College - Business and General Education
Borough of Manhattan Community College
01.2000
Skills
- Effective Communication Skills
- Guest Room Management
- Trip Planning Research
- Expertise in Travel Services
- Logistics support
- Ground transportation planning
- Reservations booking
- Corporate travel
- Customer inquiry and response
- Microsoft office
- Exceptional customer service
Timeline
Travel Consultant
Navan
03.2024 - Current
Senior Operations Coordinator/Customer Service
Wheels Up
03.2014 - 08.2023
Logistics Coordinator
Citation Air
10.2005 - 12.2012
High School Diploma -
Samuel J Tilden High School
Borough of Manhattan Community College - Business and General Education
Borough of Manhattan Community College
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