Lyderika Jackson
Houston,TX
Summary
Dynamic leader with a proven track record at Memorial Hermann, adept in team management and complex problem-solving. Excelled in employee development and engagement, significantly enhancing team performance and customer satisfaction. Skilled in motivational techniques and training, fostering a culture of continuous improvement and collaboration.
Overview
22
22
years of professional experience
Work History
Lead/Supervisor
Memorial Hermann/sodexo/compass
03.2003 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Skills
- Team management
- Motivational techniques
- Employee engagement
- Priority management
- Task delegation
- Employee development
- Complex Problem-solving
- Training and mentoring
- Goal oriented
Timeline
Lead/Supervisor
Memorial Hermann/sodexo/compass
03.2003 - Current
Similar Profiles
James L. ClarkJames L. Clark
EVS Housekeeper at Crothall Compass Group; Memorial HermannEVS Housekeeper at Crothall Compass Group; Memorial Hermann
Antoinette FranciscoAntoinette Francisco
Housekeeping at Compass Group@Southwest Memorial HermannHousekeeping at Compass Group@Southwest Memorial Hermann
SAMUEL COOLEY BSN, RN, CCRNSAMUEL COOLEY BSN, RN, CCRN
Cardiovascular/Surgical ICU Registered Nurse at Memorial Hermann Memorial CityCardiovascular/Surgical ICU Registered Nurse at Memorial Hermann Memorial City