Lydia Armendariz
Clermont
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at AAFES. Excelled in decision-making and problem-solving, significantly improving operational efficiency. Skilled in cash handling and employee training, adept at driving sales and managing inventory. Demonstrates exceptional customer service focus, ensuring high standards are consistently met.
Overview
7
7
years of professional experience
Work History
Shift Manager
AAFES
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Scheduled staff to establish adequate coverage during peak business hours.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Mobile Sales Associate
T-Mobile
06.2022 - 01.2023
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Attended industry events and trade shows, staying up-to-date on the latest trends and technologies in mobile devices.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
- Collaborated with store management to develop innovative sales promotions that generated excitement among customers and increased foot traffic at the location.
- Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
- Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Sales Associate
AAFES
11.2017 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Rafael Lopez Landron
Guayama, PR01-2000
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Inventory control
- Flexible schedule
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
AAFES
06.2023 - Current
Mobile Sales Associate
T-Mobile
06.2022 - 01.2023
Sales Associate
AAFES
11.2017 - 05.2022
GED -
Rafael Lopez Landron
Similar Profiles
Novy MorganNovy Morgan
Food Service Employee at AAFESFood Service Employee at AAFES
Michael Gilbert Jr.Michael Gilbert Jr.
Assistant Manager at AAFESAssistant Manager at AAFES
Brittney PantfoederBrittney Pantfoeder
Stockroom Manager I at AAFESStockroom Manager I at AAFES