Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Breeding

Edwardsville,IL

Summary

Adept at workflow optimization and customer service, I enhanced client satisfaction at Woods Basement Systems by proactively resolving scheduling conflicts and improving communication processes. My experience with the Illinois Army National Guard honed my stress tolerance and leadership, achieving mission success through effective team collaboration and clear communication.

Overview

5
5
years of professional experience

Work History

Appointment Center Representative

Woods Basement Systems
08.2024 - Current
  • Optimized resource allocation by coordinating schedules across multiple locations or service providers.
  • Proactively identified potential scheduling conflicts and addressed them before they escalated into larger issues.
  • Provided exceptional customer service both over the phone and via email correspondence, ensuring timely responses to all inquiries or requests for assistance.
  • Collaborated with team members to optimize scheduling processes, resulting in improved client satisfaction rates.

Forward Observer

Illinois Army National Guard
10.2019 - Current
  • Maintained communication with command elements, ensuring vital information was relayed quickly and accurately for tactical decisionmaking.
  • Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.

Event Server

Edison's Entertainment Complex
05.2023 - 08.2024
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.

Server

Dewey's Pizza
01.2022 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Business

Southern Illinois University- Edwardsville
Edwardsville, IL

Non Commissioned Officer -

Non Commissioned Officer Academy
Fort McCoy, WI
10.2023

Joint Fire Support Specialist

Advanced Individual Training
Fort Sill, OK
02.2022

Skills

  • Patience and Persistence
  • Goal-oriented mindset
  • Call center experience
  • Stress Tolerance
  • Appointment Scheduling
  • Customer Service
  • Telephone Etiquette
  • Workflow Optimization

Timeline

Appointment Center Representative

Woods Basement Systems
08.2024 - Current

Event Server

Edison's Entertainment Complex
05.2023 - 08.2024

Server

Dewey's Pizza
01.2022 - 05.2022

Forward Observer

Illinois Army National Guard
10.2019 - Current

Business

Southern Illinois University- Edwardsville

Non Commissioned Officer -

Non Commissioned Officer Academy

Joint Fire Support Specialist

Advanced Individual Training

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Lydia Breeding