Open To Work
Lydia Briseño
Sunshine FPC
Los Angeles,CA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Support SpecialistSales Coordinator
Work Type
Full TimeContract Work
Location Preference
RemoteHybridOn-Site
Location:
Los Angeles, CADowney, CAMontebello, CABellflower, CA
Open to relocation:
Yes
Minimum Desired Compensation
$29/hr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offWork from home option401k matchPaid sick leaveStock Options / Equity / Profit Sharing4-day work week
22
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Support Specialist
2 Years- Processed new and repeat customer orders with accuracy and efficiency
Managed blanket orders, ensuring timely fulfillment and tracking of ongoing requests
Prepared detailed packing lists and coordinated shipping logistics
Communicated with freight companies to secure the most cost-effective shipping rates
Maintained organized filing systems and processed orders using FileMaker
Documented customer interactions, notes, and order updates for internal tracking
Responded to customer inquiries via email and phone, providing prompt and professional support
Collaborated with internal teams to resolve order issues and ensure customer satisfaction
Used Google Sheets to create and update production print schedules for the manufacturing team
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
CUSTOMER SERVICE SPECIALIST
10 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive resolutions of customer issues.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed 50 - 60 customer service orders promptly to increase customer satisfaction.
Administrative Assistant III
4 Years- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Daily sorted, distributed and scanned over 400 incoming shipments for corporate records and prepared them for outbound delivery.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and creating shipping labels, going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
1 Year- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times
- Answered customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Recommended products to customers, thoroughly explaining details
- Communicated with warehouse regarding backorder availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
SALES COORDINATOR
8 Years 5 Months- Effectively processed and managed over 80 customer orders from time received until product ships
- Ensure customer special requirements are accurate, current, and noted on orders
- Implement quick decisions and problem solving in sudden and unplanned situations that can occur on daily basis
- Provide professional customer service in fast paced environment with focus on process improvement and contribution to improving teamwork and workflow
- Held daily meetings with VP sales to review customer issues and determine where company stood in regards to resolving each problem
- Additionally, provided back up for switchboard relief and miscellaneous clerical duties
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Education
High School Diploma
Skills
Price Quotes
Customer Order Management
Data Entry
Administrative Support
Skills
- Time Management
- Customer Retention
Timeline
Customer Support Specialist
Sunshine FPC
03.2024 - 03.2026Read More
CUSTOMER SERVICE SPECIALIST
Moxa America
06.2022 - 04.2023Read More
Administrative Assistant III
UPS Capital
04.2018 - 04.2022Read More
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Ready Pac Foods
02.2014 - 02.2015Read More
SALES COORDINATOR
Progressive Produce Corporation
07.2004 - 12.2012Read More
Nogales High School
High School Diploma
Read More