Lydia Call
West Glacier,MT
Summary
Dependable and ambitious young professional with a focus on exemplary service and care. Strong time management, coordination, and conflict resolution skills. Proven history of cultivating strong client rapport and knowledgeable with varying operating systems such as K2 and Square.
Overview
4
4
years of professional experience
Work History
Guest Service Team Member
West Glacier KOA
West Glacier, MT
02.2022 - Current
- Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Offered services to other departments such as housekeeping, maintenance, and food service in order to create a positive guest experience
Lab Aide
Logan Health Care Center
Kalispell, MT
11.2021 - 02.2022
- Collect blood samples with focus on accuracy and adherence to aseptic techniques.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Phlebotomy Technician
St. Charles Health System- Emergency Room
Bend, OR
09.2020 - 10.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Certified Nursing Assistant
St. Charles Health System- Ortho/Neuro Unit
Bend, OR
10.2019 - 08.2020
- Conferred with multidisciplinary healthcare team members to help manage patient conditions with regular testing and vitals assessments
- Helped patients effectively manage routine personal hygiene, feeding, and ambulation
- Cared for average of ten patients in acute care, delivering high-quality, efficient support to meet all needs
Medication Technician
Legacy House Of Logan
Logan, UT
08.2018 - 08.2019
- Communicated effectively with all 100 residents, their doctors and pharmacies by telephone and fax regarding medications and concerns
- Utilized QuickMAR to manage and confirm patient data, such as medications, treatments, and medical history information
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Food Service Team Member
Morty's Cafe
Logan, UT
05.2018 - 08.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Oversaw balancing of cash registers and reconciled transactions
- Orchestrated positive customer experiences at all stages by overseeing the register and front of house
Certified Nursing Assistant
Sunshine Terrace Foundation
Logan, UT
06.2017 - 10.2017
- Performed direct patient care aimed at increasing psycho, social and spiritual well-being by providing assistance with personal cares and activities of daily living
- Maintained accurate records of patient care, condition, progress and concerns
- Answered call lights and aided in patient comfort and safety
Skills
- Staff coaching
- Time management
- Documentation skills
- Computer database coordination
- Client Relationships
- Problem-solving
Timeline
Guest Service Team Member
West Glacier KOA
02.2022 - Current
Lab Aide
Logan Health Care Center
11.2021 - 02.2022
Phlebotomy Technician
St. Charles Health System- Emergency Room
09.2020 - 10.2021
Certified Nursing Assistant
St. Charles Health System- Ortho/Neuro Unit
10.2019 - 08.2020
Medication Technician
Legacy House Of Logan
08.2018 - 08.2019
Food Service Team Member
Morty's Cafe
05.2018 - 08.2018
Certified Nursing Assistant
Sunshine Terrace Foundation
06.2017 - 10.2017
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