Lydia Carper
Rienzi,MS
Summary
Highly motivated professional with a diligent approach and a proven track record in providing exceptional support and resolving technical issues. Skilled in streamlining processes, enhancing user satisfaction, and improving operational efficiency. Utilizes troubleshooting expertise and customer service skills to ensure seamless user experiences. Possesses a friendly and flexible approach, supported by a solid background in customer service. Demonstrates quick learning abilities with a basic understanding of managing patient records, scheduling software, and medical terminology. Recognized for collaborative nature, excels in task prioritization and organizational skills. Confident in ability to contribute to team success, evidenced by an AI score of 97.7 and meeting all metrics.
Overview
11
11
years of professional experience
Work History
Meditech Support Specialist
Volt Workforce Solutions/ Tegria
Remote
03.2024 - Current
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Maintained strong client relationships while resolving urgent tickets promptly.
Member Service Representative
Catalyst Solutions
Remote
08.2023 - 03.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Generated leads through cold-calling, networking and other outreach methods.
Third Party Liability Representative
Elevate Patient Financial Services
Remote
08.2022 - 07.2023
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Automated contact management system, resulting in better client organization and goal alignment.
- Conducted full claim investigations and reported updates within Epic EMR.
Insurance Verification Specialist/Finance Roll
Urologic
Tupelo, MS
08.2019 - 03.2022
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Collect Co-pays, balances, procedure balances
- Verify insurance Deductibles and Co-Insurance, and Out of Pocket expenses
- Quote procedure cost based off CPT codes and fee schedules
- Set up patient payment plans
- Enter CPT codes and ICD 10 codes
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Assessed client financial situation and explored background through one-on-one interview process in EPIC electronic medical record.
Electronic Medical Record Specialist
MAGNOLIA REGIONAL HEALTH CENTER
09.2013 - 04.2018
- Evaluated charts, documents and orders, and made timely corrections in Meditech.
- Set up new users to the MyHealth patient portal. Assisted in navigating Patient Portal.
- Support work flow and documentation for medical record, coding and core measures compliance
- Onsite resource for staff physicians in support of documentation within the Electronic Medical Record Meditech
- Worked in the IT Dept at a Help Desk within Meditech. Unlocked acccounts, reset usernames and passwords.
- Assisted with incoming calls for virtual support with Meditech issues throughout Hospital.
- Documentation in the Emergency Department, Inpatient Hospital, or Surgery Department
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
Education
Northeast Community College
Booneville, MSSkills
- Medical Terminology
- Insurance Plan Verification
- Insurance Terminology
- Electronic Medical Records
- Coverage and Authorizations
- Medicaid Knowledge
- Customer Service-Oriented
- Patient Medical Records Maintenance
- Appointment Scheduling
- Call Center Customer Service
- Documentation and Correspondence
- Prior Authorization Processing
- Insurance Coverage Verification
- Document Management
- Eligibility Determination
- Insurance Billing
- Clinical Documentation
- Insurance Coding (ICD-9 and CPT)
- Proficient in Meditech and EPIC Electronic Medical Records
- Customer service
- Customer relationship management
- Training and coaching
- Empathy and patience
- Helpdesk operations
Timeline
Meditech Support Specialist
Volt Workforce Solutions/ Tegria
03.2024 - Current
Member Service Representative
Catalyst Solutions
08.2023 - 03.2024
Third Party Liability Representative
Elevate Patient Financial Services
08.2022 - 07.2023
Insurance Verification Specialist/Finance Roll
Urologic
08.2019 - 03.2022
Electronic Medical Record Specialist
MAGNOLIA REGIONAL HEALTH CENTER
09.2013 - 04.2018
Northeast Community College