Summary
Work History
Education
Skills
Languages
Timeline
Generic

LYDIA CHEN

Rancho Cucamonga,CA

Summary

To pursue Area Coach of Operations PG3 position where I am to contribute my skills and values to foster the growth and success of the company

Work History

Area Coach of Operations PG2

Panda Restaurant Group
09.2023 - Current
  • Overseeing 16 locations in the CA and TX with PSA of .9MM
  • Sourced and facilitated meetings with suppliers to explore pricing and new product development opportunities
  • Successfully sought offsite business opportunity to generate sales and initiated the development of new products and marketing designs


Area Coach of Operations PG1

Panda Restaurant Group
11.2022 - 09.2023
  • Oversee operations for 12 stores with PSA from 800k to 2MM PSA
  • Successfully opened 3 Uncle Tetsu locations between Dec 2021 and June 2023
  • Created the Uncle Tetsu training guide to standardize operations across all locations

Operations Director

Sunmerry Bakery
08.2020 - 11.2022
  • Led operations for 10 stores with annual revenue ranging from 670k to 2MM PSA
  • Developed and implemented effective advertising and marketing strategies to attract new customers
  • Trained staff on producing high-quality bakery items while adhering to food safety procedures


Multi-Unit Manager

Panda Restaurant Group
11.2018 - 08.2020
  • Oversaw operations for 4 stores with annual revenue ranging from 800k to 1.5MM PSA
  • Conducted hands-on training sessions with team members to improve product quality and introduce new products
  • Opened the first Uncle Tetsu concept in the US

General Manager

Panda Restaurant Group
11.2014 - 11.2018


  • Assigned daily tasks to staff and provided ongoing training and support
  • Innovated and developed new cake recipes and products to enhance the menu offerings
  • Provided support to all Panda Express locations in the Greater Los Angeles area

Education

Bachelor of Science - Culinary Arts

The Art Institute of California
01.2007

Skills

  • Recipe Development
  • Team Building
  • Operation Management
  • Problem Solving
  • Team Collaboration

Languages

Chinese (Mandarin)

Timeline

Area Coach of Operations PG2

Panda Restaurant Group
09.2023 - Current

Area Coach of Operations PG1

Panda Restaurant Group
11.2022 - 09.2023

Operations Director

Sunmerry Bakery
08.2020 - 11.2022

Multi-Unit Manager

Panda Restaurant Group
11.2018 - 08.2020

General Manager

Panda Restaurant Group
11.2014 - 11.2018

Bachelor of Science - Culinary Arts

The Art Institute of California

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LYDIA CHEN