Lydia Cochran
Colorado Springs,Colorado
Summary
With over 9 years in the restaurant industry I would say I am a skilled bartender with extensive experience in managing high-volume environments, conflict resolution, and exceptional customer service. I have demonstrated the ability to deliver exceptional service while ensuring compliance with sanitation standards.
Overview
10
10
years of professional experience
Work History
Bartender-Hospitality&Customer Service
Texas Roadhouse Restaurant
Colorado Springs, Colorado
07.2017 - Current
- Engaged with customers to provide personalized service and build lasting relationships.
- Prepared and served diverse beverages to elevate guest experience.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints promptly to maintain satisfaction in a fast-paced environment.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and service standards to maintain quality.
- Trained new bartenders on drink preparation and upselling techniques.
- Coordinated with kitchen staff to ensure prompt and accurate delivery of food and drinks.
- Managed inventory levels, restocking supplies to meet customer demand.
- Maintained cleanliness and organization of bar area to ensure safety and efficiency.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer, and cocktails for patrons at the bar.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Developed good working relationships with fellow employees through effective communication.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Volunteering in the E.R.
Memorial Central
Colorado Springs, Colorado
04.2016 - 08.2016
- Assisted medical staff by performing essential tasks such as taking patient vitals and preparing examination rooms.
- Maintained clean environment by sanitizing examination rooms, contributing to patient safety and infection control.
- Transported patients between departments, ensuring comfort and safety during transitions.
- Provided comfort items to patients, enhancing their experience during hospital stays.
Education
High School Diploma -
Pikes Peak Community College
Colorado Springs, COSkills
- Beverage preparation
- POS operation
- Inventory management
- Sanitation compliance
- Maintaining a clean bar
- Cash register operation
- Customer engagement
- Customer relations
- Conflict management
- Training and mentorship
- Strong multitasking
- Attention to detail
- Regulatory compliance
- Supply chain coordination
Timeline
Bartender-Hospitality&Customer Service
Texas Roadhouse Restaurant
07.2017 - Current
Volunteering in the E.R.
Memorial Central
04.2016 - 08.2016
High School Diploma -
Pikes Peak Community College