Lydia Dodson
Clarksville,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Minit Mart/Caseys
Clarksville, TN
08.2022 - 12.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Posted financial data in Excel spreadsheets and managed inventory.
Family Caregiver
N/A
Clarksville, TN
08.2018 - 12.2021
- Provided full-time care to both parents, including end-stage ALS support for father.
Assistant Store Manager
Minit Mart TA Operating LLC
Clarksville, TN
01.2014 - 09.2018
- Schedule employees, train employees, cash accountability, customer service, ordering of inventory, inventory management, preparing deposits, cash audits, balancing of safe, daily financial paperwork
Customer Service Representative
Convergys
Clarksville, TN
01.2013 - 09.2013
- Answer incoming phone calls for ATT's Digital Life
Key Holder/Sales Lead
Dollar General
Clarksville, TN
01.2012 - 12.2012
- Responsible for opening and closing the stores, checking in vendors, balancing the safe, end of day paperwork and balancing of safe
Education
Bachelor's - Business
The University of Tennessee-Martin
Martin, TN08.2003
Skills
- Retail Management
- Customer service
- Problem solving
- Inventory management
- Team Lead
- ASM
- Key Holder
- Financial management
- Microsoft office expertise
Personal Information
Authorized To Work: US
Timeline
Assistant Manager
Minit Mart/Caseys
08.2022 - 12.2024
Family Caregiver
N/A
08.2018 - 12.2021
Assistant Store Manager
Minit Mart TA Operating LLC
01.2014 - 09.2018
Customer Service Representative
Convergys
01.2013 - 09.2013
Key Holder/Sales Lead
Dollar General
01.2012 - 12.2012
Bachelor's - Business
The University of Tennessee-Martin
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