Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Florentine

Lydia Florentine

Houston,TX

Summary

Dynamic small business owner with a proven track record in operations and vendor relations. At Chili's Bar and Grill, I enhanced customer satisfaction through exceptional service and effective communication. Skilled in business marketing and planning, I consistently exceeded expectations, establishing a loyal customer base and elevating service quality.

Overview

13
13
years of professional experience

Work History

Small Business Owner

Self-employeed
02.2020 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Waitress Trainer

Chili's Bar and Grill
03.2012 - 05.2017
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Associate of Applied Science in Medical Coding - Medical Coding And Billing

Grantham University
Lenexa, KS

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing

Timeline

Small Business Owner

Self-employeed
02.2020 - Current

Waitress Trainer

Chili's Bar and Grill
03.2012 - 05.2017

Associate of Applied Science in Medical Coding - Medical Coding And Billing

Grantham University

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