Lydia Hightower
Ocala,FL
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented Transcriptionist offering 8 plus years of background translating voice recordings, conversations or presentations to written form. Accurate and efficient professional well-versed in reviewing and editing drafts and translating law enforcement jargon.
Overview
20
20
years of professional experience
Work History
Accreditation Coordinator
Marion County Sheriff's Office
Ocala, FL
06.2016 - 03.2022
- Communicated relevant project information to superiors and internal stakeholders.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
Special Investigations Executive Assistant
Marion County Sheriff's Office
Ocala, FL
01.2013 - 06.2016
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Took notes and dictation at meetings.
- Transcribed victim, witness, suspect/defendant statements and investigator summaries.
Accreditation Specialist
Marion County Sheriff's Office
Ocala, FL
06.2005 - 01.2013
- Communicated relevant project information to superiors and internal stakeholders.
- Compiled and reviewed requirements and accreditation standards to enforce standard policies and procedures.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
S.T.A.R. Operator
Marion County Sheriff's Office
Ocala, FL
11.2001 - 06.2005
- Examined incoming materials and compared to documentation for accuracy and quality.
- Transcribed direct to computer reports from deputies, detectives and supervisors into internal reporting software.
- Verified data entered was accurate and ready for distribution.
- Met all confidentiality guidelines as directed by company.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Used headsets and transcribing software to take dictation of law enforcement documents.
Education
High School Diploma -
Vanguard High School
Ocala, FL06.1988
Skills
- Report Distribution
- Mail Sorting and Distribution
- Verbal and Written Communication
- Administrative Support
- Data Research and Compilation
- Document Filing and Retrieval
- Call Routing
- Meeting Minutes
- Multitasking Abilities
- Information gathering
Piano playing
Started playing piano when I was seven. Took lessons everyday and started playing piano and organ with my church choir.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Accreditation Coordinator
Marion County Sheriff's Office
06.2016 - 03.2022
Special Investigations Executive Assistant
Marion County Sheriff's Office
01.2013 - 06.2016
Accreditation Specialist
Marion County Sheriff's Office
06.2005 - 01.2013
S.T.A.R. Operator
Marion County Sheriff's Office
11.2001 - 06.2005
High School Diploma -
Vanguard High School
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