LEDELL JOHNSON
Jackson,MS
Summary
Efficient and effective individual with vast experience providing executive-level administrative and project management support to corporate executives. Proven ability to handle confidential information with discretion and offers excellent customer service utilizing exceptional communication skills. I excel in optimizing executive operations and spearheading high-profile events with resourcefulness and strong problem-solving acumen. History of success in creating cost-effective solutions that improve departmental operations.
Overview
21
21
years of professional experience
Work History
Front Desk Patient Coordinator
Mississippi Federal Injury Center
Ridgeland, MS
09.2025 - 01.2026
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Implemented streamlined communication processes between patients and healthcare providers, improving response times.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Implemented a digital reminder system for scheduled appointments leading to improved attendance rates.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Administrative Assistant (Temporary-Position)
The Wealth Practice
Jackson, MS
06.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new clients, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the system.
Executive Assistant
Jackson Municipal Airport Authority
Jackson, US
09.2021 - 08.2023
- Complete a broad variety of administrative tasks for the CEO/COO including managing an extremely active calendar of appointments; completing expense reports; composing and preparing confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
- Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
- Filing important documents, such as reports, meeting notes, emails, and letters
- Keeping the executive's calendar up to date, including adding events, scheduling appointments, and providing daily briefings Demonstrated proficiency in calendar management, scheduling, and coordinating executive-level meetings
- Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
- Conducting research and creating reports on various topics based on the needs of the executive
- Handled confidential and sensitive information with discretion and tact.
Administrative Assistant- Contract
Bureau of Land Management
Flowood, US
06.2018 - 10.2019
- Gather and review program data and deliver reports to managers
- Prioritize and coordinate administrative assignments within the clerical staff
- Serves as the primary point of public contact and assist with answering incoming public inquiries and/or directing such inquiries to the appropriate staff members
- Gather, assemble and prepare justifiable expenditures for biannual and annual periods for budgetary and financial management
- Perform a variety of technical and administrative duties in support of the Natural Resources and Minerals Division
- Develop and monitor implementation of directives containing policies and procedures
- Utilize a good working knowledge of laws, regulations, Bureau policies and lands criteria
Account Manager
First Heritage Credit
Ridgeland, US
04.2017 - 05.2018
- Negotiated and collected all monies on past due balances
- Analyzed and evaluated policies, procedures and guidelines to resolve problems and advised management accordingly
- Coordinated and facilitated the processing of a wide range of business operations
- Prepared necessary paperwork for Legal processing
- Identified needed changes or improvements in the management process to present new and creative but practical solutions to problems
Collections Specialist
Healthcare Financial Services
Flowood, US
11.2013 - 11.2015
- Collected payments of past-due balances
- Developed methods to initiate and maintain relationships with customers
- Assist office in implementing change by resolving obstacles
- Exceeding yearly collection expectation of $240,000 to ($405,000)
Paralegal
Mississippi Attorney General's Office
US
12.2004 - 06.2013
- Worked closely with Attorney's and MDOT District Personnel to gather all claims information
- Gathered, analyzed information, and prepared reports and briefings to managers on study findings while ensuring compliance with regulations, policies, guidelines, and procedures
- Negotiated settlements for damages with defendants and insurance companies
- Responsible for gathering, assembling, preparing, and submitting all required financial reports
- Compiled yearly budget reports on amounts recovered
- Prepared all pleadings for litigation of damage claims
- Determined the most cost-effective option for purchasing while utilizing the life cycle costs analysis method
- Maintained Contracts and Memorandums of Understanding for major developments involving MS State highways
Education
Associate in Science (A.S.) - Business Administration
John F. Kennedy
Chicago, Illinois06.1978
Skills
- Administrative Support
- Customer Service
- Strong problem solver
- Office Administration
- Document Preparation
- Travel Coordination
- Executive Support
- Calendar Management
- Analytical Skills
- Technical Proficiency
- Contract Negotiation
- Event Coordination
- Multitasking Abilities
- Report Distribution
- Meeting Agenda Preparation
- Schedule & Calendar planning
- Meticulous attention to detail
- Information Confidentiality
- Advanced MS Office suite
- Office management
Timeline
Front Desk Patient Coordinator
Mississippi Federal Injury Center
09.2025 - 01.2026
Administrative Assistant (Temporary-Position)
The Wealth Practice
06.2024 - 10.2024
Executive Assistant
Jackson Municipal Airport Authority
09.2021 - 08.2023
Administrative Assistant- Contract
Bureau of Land Management
06.2018 - 10.2019
Account Manager
First Heritage Credit
04.2017 - 05.2018
Collections Specialist
Healthcare Financial Services
11.2013 - 11.2015
Paralegal
Mississippi Attorney General's Office
12.2004 - 06.2013
Associate in Science (A.S.) - Business Administration
John F. Kennedy