Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
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Lydia Irwin

Houston,TX

Summary

A seasoned technical professional with over 14 years of hands-on experience in Information Technology within the Financial Services and Oil and Gas sectors. Proven track record of delivering results and prioritizing customer satisfaction. Possesses a keen aptitude for rapidly mastering new technologies and leveraging them to enhance business operations. Acknowledged for unwavering dedication to work and consistently providing effective solutions. Currently seeking a challenging technical role that enables one to apply expertise and relevant education to drive organizational success.

Overview

14
14
years of professional experience

Work History

Director of Field Technology

MassMutual Greater Houston
04.2021 - 03.2024
  • Provide all onsite IT support to company personnel, only local tech for agency
  • Provide support for all onsite hardware and work with service providers to facilitate repairs
  • Onboard/Offboard employee & their devices
  • Assist agents with technical issues via email, QuickAssist or telephone
  • Maintain agency technology logs for compliance/audit purposes
  • Provided IT support through a merger within a few weeks of starting position
  • Maintain all onsite printers and conference room set ups
  • Ensure all agent devices meet IT & Compliance security standards
  • Assign and configure all Polycom desk phones on OpEasy.

GTI EUS Messaging Operations

JPMorgan Chase Bank, N.A.
02.2016 - 08.2020
  • Troubleshot and moved mailboxes within Hybrid Organization
  • Troubleshot, modified, and recreated Distribution Lists and Shared Mailboxes
  • Managed access to groups and applications via Active Directory
  • Addressed issues that L1/L2 couldn’t resolve
  • Troubleshot client side and server-side Outlook issues
  • Aided with recreating accounts and troubleshooting issues with Movius for Blackberry
  • External/Internal e-mail tracing and troubleshooting
  • Skype for Business troubleshooting
  • Ran a weekly global team meeting.

Advanced Technical Solutions Messaging Team

JPMorgan Chase Bank, N.A.
02.2014 - 02.2016
  • Troubleshot and moved mailboxes within Exchange Organization
  • Troubleshot and modified Distribution Lists and Shared Mailboxes
  • Lotus Notes Administration
  • SharePoint Administration
  • Administration of Virtual Machines
  • Moved, disabled and enabled end user Skype for Business accounts
  • Enabled Skype for Business tracing when needed to provide logs to Microsoft.

GTI Incident Response Center Technician

JPMorgan Chase Bank, N.A.
08.2013 - 02.2014
  • Troubleshot all internal JPMC Applications
  • Assisted with Remote Connect Issues
  • Password Resets
  • Application Installations
  • Level 1 Support
  • Lotus Notes Configurations.

Client Service Analyst

Champion Technologies Inc.
09.2010 - 05.2013
  • Created, modified, and moved mailboxes within Exchange Organization
  • Created and managed Distribution Lists and Shared Mailboxes
  • Active Directory account creation and termination
  • VoIP phone configuration and troubleshooting
  • Enabled Blackberry End User Services to users and assisted with password resets for existing users
  • Created Guest Wireless Accounts for day-to-day guests
  • Answered and troubleshot customer issues
  • Imaged computers and built out hardware.

Education

Bachelors in Business Administration – Computer Information Systems - Information Technology

University of Houston - Downtown
Houston, TX
01.2010

Skills

  • Microsoft Exchange
  • Enterprise Messaging
  • Voltage Secure Mail Cloud
  • Blackberry Enterprise Server
  • AirWatch
  • Customer Service
  • Active Directory
  • HP Service Manager
  • Office Suite 2013/365
  • Mobile Device Management
  • Troubleshooting
  • Symantec Email Security
  • ServiceNow
  • Email Management
  • Exchange Admin Center
  • Skype for Business
  • VMWare vSphere
  • PowerShell
  • MS Teams
  • Teamwork
  • Problem Solving
  • Symphony
  • Movius for Blackberry
  • Work Ethic
  • Collaboration
  • Verbal and written communication
  • Creativity and Innovation
  • Issues Resolution

Professional Development

LinkedIn Learning - Microsoft Office 365: Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director of Field Technology

MassMutual Greater Houston
04.2021 - 03.2024

GTI EUS Messaging Operations

JPMorgan Chase Bank, N.A.
02.2016 - 08.2020

Advanced Technical Solutions Messaging Team

JPMorgan Chase Bank, N.A.
02.2014 - 02.2016

GTI Incident Response Center Technician

JPMorgan Chase Bank, N.A.
08.2013 - 02.2014

Client Service Analyst

Champion Technologies Inc.
09.2010 - 05.2013

Bachelors in Business Administration – Computer Information Systems - Information Technology

University of Houston - Downtown

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Lydia Irwin