Lydia Jackson
Queens,NY
Summary
Experienced Human Resource Specialist with over 7 years of Human Resource Experience in onboarding, employee relations, recruitment and payroll management, I have cultivated a versatile skill set that enables me to adapt to any environment, to efficiently tackle tasks and meet deadlines. I am known for being detailed-oriented, having strong rapport with others, and providing high-quality support to key decision makers. With my strong work ethic, background in customer service, exceptional communication skills and willingness to go above and beyond for solutions, I am ready to to take on new professional challenges to achieve agency goals.
Overview
8
8
years of professional experience
Work History
HUMAN RESOURCE SPECIALIST
SCO FAMILY OF SERVICES
01.2022 - Current
- Provide immediate response to employee inquiries and concerns by providing guidance and solutions as needed
- Completes unemployment claims for agency in a timely manner
- Complete reference checks to assess candidates performance, skills and work ethics
- Collaborate with program directors to understand staffing needs to develop job postings to pre-screen candidates and to prepare and present offer letters
- Administer onboarding forms for incoming employees, collect proof of eligibility for position and Identification for Employment Eligibility
- Complete Pre-Employment Background checks under the Justice Center sites, PETS-NYC Dept of Education, and other sources of Background checks
- Manage employee records such as personal information, Signed Job Descriptions, Proof of Education, salary information, onboarding files, PCN's, offer letters, disciplinary forms and performance evaluations via UKG Pro
- Present New Hire Orientation via Zoom to discuss agency's benefits, Employee Handbook, policy's and procedures
- Completes I-9 forms and e-verification for authorization of employment
- Assisting Employee Relations by addressing employee concerns, conflicts and grievances in a fair and compassionate manner
- Coordinate off-boarding activities, ensuring smooth exit process for departing employees
- Ensure compliance with federal, state and local labor laws and regulations
- Works closely with VP of HR for support with onboarding tasks and various Human Resource related activities.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Full cycle recruitment for RN's, LPN's, Nurse Practitioners, Quality Improvement Specialist, Socio-therapists, Teachers, Education Specialists, Interns, Caseworkers, Licensed Psychologists and Intake Workers
- Check Drivers License status using the Lens DMV site to ensure drivers abstract meets agency's driving requirements
- Arrange Fingerprinting appointments using Identogo and updating Justice Center status according to fingerprint results and hiring status
- Liaison between employees Program Directors, Payroll, IT, Finance and Benefits department
- Post job listings on UKG, Indeed and OLAS
- Coordinate information with Payroll and Benefit Offices regarding terminations, resignations, retirements, Fellowships, and other leaves
- Conducts Exit Interviews with departing employees
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
SENIOR HUMAN RESOURCE EXPERT
Target
11.2016 - 01.2022
- Audit and maintain employee records and documentation
- Oversee and process payroll weekly, for over 300 employees
- Responsible for timely and accurate maintenance of employee's data records within timekeeping and HR/Payroll systems
- Pre-screening candidates and scheduling interviews for department executives
- Assisting guests via phone and delivering profound customer service
- Counsel Employees on Eligible Benefit Packages
- Enroll Employees in Dental and Health Insurance Plans
- Submitting Leave of Absences for Personal Leave of Absences for eligible employees
- Tracking and notifying staff on upcoming or overdue training
- Collecting identification that aligns with the list of acceptable documents, for new hires to attend orientation and complete I-9 in Workday
- Document call-outs/late-ins and report attendance to lead on duty
- Execute and follow-up on Fast, Fun and Friendly events on monthly calendar
- Assist in online orders ensuring merchandise was available in-store or sent from the offsite location for guest
- File away doctors notes, school schedules and LOA's in main Human Resource office
- Help employees with resetting password to access benefit information, time off, training and pay statements.
- Sending out damaged sales equipment for repair and tracking return shipment
- Reconciling paychecks to employees and issuing pay vouchers
- Auditing Equipment and keys during closing shifts
- Sending out Attendance Detail Report, Work Past Schedule, Work not schedules and Compliance Reports daily
- Managing Turnover Tracker and alignment of employees.
- Self-motivated, with a strong sense of personal responsibility.
- Submit work orders for store needs
- Make overhead announcements for staff and visiting customers in the store
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Education
BACHELORS OF ARTS IN PSYCHOLOGY -
Queens College
Flushing, NY01.2014
Dowling College
Oakdale, NY01.2011
Skills
- Communication versatility
- Works well in faced paced environments and great under pressure
- Experience in Pre-Employment Background Checks
- Payroll Administration for over 200 employees
- Versatile Problem solving skills
- Customer service expertise
- Trainer for incoming HR Specialists
- Ability to organize and prioritize multiple tasks
- Can-do attitude, with strong work ethics
- Works well independently and with other team members
- Proficient in Technology
- Experience in employee Recruitment and Retention
- Recruitment experience
- Proficient in Onboarding and Orientation Presentations
- HRIS: UKG, WORKDAY, TALEO & KRONOS
- ALSO PROFICIENT IN TEAMS, ZOOM, MICROSOFT OFFICE , UKG & INDEED
Quotes
"Intelligence plus character - that is the goal of true education" - Dr. Martin Luther King Jr.
References
Reference Upon Request
Listening to Music, Reading and Writing
I enjoy listening to various music genres and podcasts during my down time, on drives and workout sessions. I also enjoy journaling my goals, accomplishments and recording memories as well as reading novels.
Timeline
HUMAN RESOURCE SPECIALIST
SCO FAMILY OF SERVICES
01.2022 - Current
SENIOR HUMAN RESOURCE EXPERT
Target
11.2016 - 01.2022
BACHELORS OF ARTS IN PSYCHOLOGY -
Queens College
Dowling College
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