Lydia Jackson
SCO FAMILY OF SERVICES
Queens,NY
8
years of professional experience
Experienced Human Resource Specialist with over 7 years of Human Resource Experience in onboarding, employee relations, recruitment and payroll management, I have cultivated a versatile skill set that enables me to adapt to any environment, to efficiently tackle tasks and meet deadlines. I am known for being detailed-oriented, having strong rapport with others, and providing high-quality support to key decision makers. With my strong work ethic, background in customer service, exceptional communication skills and willingness to go above and beyond for solutions, I am ready to to take on new professional challenges to achieve agency goals.
Work History
HUMAN RESOURCE SPECIALIST
4 Years 10 Months- Provide immediate response to employee inquiries and concerns by providing guidance and solutions as needed
- Completes unemployment claims for agency in a timely manner
- Complete reference checks to assess candidates performance, skills and work ethics
- Collaborate with program directors to understand staffing needs to develop job postings to pre-screen candidates and to prepare and present offer letters
- Administer onboarding forms for incoming employees, collect proof of eligibility for position and Identification for Employment Eligibility
- Complete Pre-Employment Background checks under the Justice Center sites, PETS-NYC Dept of Education, and other sources of Background checks
- Manage employee records such as personal information, Signed Job Descriptions, Proof of Education, salary information, onboarding files, PCN's, offer letters, disciplinary forms and performance evaluations via UKG Pro
- Present New Hire Orientation via Zoom to discuss agency's benefits, Employee Handbook, policy's and procedures
- Completes I-9 forms and e-verification for authorization of employment
- Assisting Employee Relations by addressing employee concerns, conflicts and grievances in a fair and compassionate manner
- Coordinate off-boarding activities, ensuring smooth exit process for departing employees
- Ensure compliance with federal, state and local labor laws and regulations
- Works closely with VP of HR for support with onboarding tasks and various Human Resource related activities.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Full cycle recruitment for RN's, LPN's, Nurse Practitioners, Quality Improvement Specialist, Socio-therapists, Teachers, Education Specialists, Interns, Caseworkers, Licensed Psychologists and Intake Workers
- Check Drivers License status using the Lens DMV site to ensure drivers abstract meets agency's driving requirements
- Arrange Fingerprinting appointments using Identogo and updating Justice Center status according to fingerprint results and hiring status
- Liaison between employees Program Directors, Payroll, IT, Finance and Benefits department
- Post job listings on UKG, Indeed and OLAS
- Coordinate information with Payroll and Benefit Offices regarding terminations, resignations, retirements, Fellowships, and other leaves
- Conducts Exit Interviews with departing employees
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
SENIOR HUMAN RESOURCE EXPERT
5 Years 2 Months- Audit and maintain employee records and documentation
- Oversee and process payroll weekly, for over 300 employees
- Responsible for timely and accurate maintenance of employee's data records within timekeeping and HR/Payroll systems
- Pre-screening candidates and scheduling interviews for department executives
- Assisting guests via phone and delivering profound customer service
- Counsel Employees on Eligible Benefit Packages
- Enroll Employees in Dental and Health Insurance Plans
- Submitting Leave of Absences for Personal Leave of Absences for eligible employees
- Tracking and notifying staff on upcoming or overdue training
- Collecting identification that aligns with the list of acceptable documents, for new hires to attend orientation and complete I-9 in Workday
- Document call-outs/late-ins and report attendance to lead on duty
- Execute and follow-up on Fast, Fun and Friendly events on monthly calendar
- Assist in online orders ensuring merchandise was available in-store or sent from the offsite location for guest
- File away doctors notes, school schedules and LOA's in main Human Resource office
- Help employees with resetting password to access benefit information, time off, training and pay statements.
- Sending out damaged sales equipment for repair and tracking return shipment
- Reconciling paychecks to employees and issuing pay vouchers
- Auditing Equipment and keys during closing shifts
- Sending out Attendance Detail Report, Work Past Schedule, Work not schedules and Compliance Reports daily
- Managing Turnover Tracker and alignment of employees.
- Self-motivated, with a strong sense of personal responsibility.
- Submit work orders for store needs
- Make overhead announcements for staff and visiting customers in the store
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Education
BACHELORS OF ARTS IN PSYCHOLOGY
Skills
Communication versatility
Works well in faced paced environments and great under pressure
Experience in Pre-Employment Background Checks
Payroll Administration for over 200 employees
Versatile Problem solving skills
Customer service expertise
Trainer for incoming HR Specialists
Ability to organize and prioritize multiple tasks
Can-do attitude
with strong work ethics
Works well independently and with other team members
Proficient in Technology
Experience in employee Recruitment and Retention
Recruitment experience
Proficient in Onboarding and Orientation Presentations
HRIS: UKG
WORKDAY
TALEO & KRONOS
ALSO PROFICIENT IN TEAMS
ZOOM
MICROSOFT OFFICE
UKG & INDEED
Quotes
"Intelligence plus character - that is the goal of true education" - Dr. Martin Luther King Jr.
References
Reference Upon Request
Listening to Music, Reading and Writing
I enjoy listening to various music genres and podcasts during my down time, on drives and workout sessions. I also enjoy journaling my goals, accomplishments and recording memories as well as reading novels.
Timeline
HUMAN RESOURCE SPECIALIST
SCO FAMILY OF SERVICES
01.2022 - CurrentRead More
SENIOR HUMAN RESOURCE EXPERT
Target
11.2016 - 01.2022Read More
Queens College
BACHELORS OF ARTS IN PSYCHOLOGY
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Dowling College
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