Lydia Jackson
Detroit
Summary
I'm a results-driven professional, focused on delivering exceptional support to all customer needs. Successfully resolves conflicts to maximize customer experience and satisfaction. Offer secure background in customer relations and communication. Encouraging manager and analytical problem-solver talents, leading and motivating, as well as excellent customer aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying my training of observance and unity building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Safty-Operator position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Staffing Associate
Job Directs
Allen Park, MI
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Service Representative
Detroit Urban League
Detroit, MI
11.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Implemented trends to boost product performance in target regions
OBJECTIVE
Automotive Trim Tech Recaro
Auburn Hills, MI
02.2018 - 10.2020
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety reports and documents to convey communications to customer service hosts
Student
Dearborn Technical DTI
Dearborn, MI
03.2010 - 01.2012
- Worked with Professor Lee and Coleman Young charter group to develop project for after-class program for research though support.
Security Officer
Pinkerton Security
Waterford, MI
08.1993 - 01.2003
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
Associate Applied Studies -
Wayne County Community College
A+ Cert, Network+ Cert, CCNA - Cyber Security /Java, Py
Henry Ford Collage
Dearborn, MISkills
- Service recommendations
- Complaint resolution
- Report preparation
Certification
- Network t Certification, Alpha Technical , MI
- CompTia At Certification, Alpha Technical , MI
Timeline
Staffing Associate
Job Directs
03.2025 - Current
Service Representative
Detroit Urban League
11.2021 - Current
OBJECTIVE
Automotive Trim Tech Recaro
02.2018 - 10.2020
Student
Dearborn Technical DTI
03.2010 - 01.2012
Security Officer
Pinkerton Security
08.1993 - 01.2003
A+ Cert, Network+ Cert, CCNA - Cyber Security /Java, Py
Henry Ford Collage
Associate Applied Studies -
Wayne County Community College