Lydia Krasniewski
Wheelersburg,OH
Summary
Top-performing Billing Analyst offering excellent skills in monitoring payment transactions. Pursuing a similar position where an enthusiastic individual with an understanding of invoicing and process improvement is highly sought.
Overview
10
10
years of professional experience
Work History
Corporate Billing Analyst – Customer Billing and Accounts Receivable
US Logistics Solutions (formerly Forward Air Solutions)
03.2021 - 06.2024
- Maintained strict confidentiality with all personal data as per company guidelines.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Analyzed payment information and applied changes correct customer accounts.
- Optimized revenue recognition by accurately applying relevant accounting principles during the invoicing process.
- Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
- Ensured timely submission of invoices.
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Utilized various software programs to process customer payments.
Administrative Assistant
Forward Air Solutions
08.2014 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate in Science -
Southern State Community College
Wilmington06.2005
Skills
- Accounts Receivable
- Cash application
- Proficient in AS400
- Billing systems and software
- Records Research
- Audit Procedures
- Microsoft Office
- Billing and Invoicing
Timeline
Corporate Billing Analyst – Customer Billing and Accounts Receivable
US Logistics Solutions (formerly Forward Air Solutions)
03.2021 - 06.2024
Administrative Assistant
Forward Air Solutions
08.2014 - 03.2021
Associate in Science -
Southern State Community College
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