Top-performing Billing Analyst offering excellent skills in monitoring payment transactions. Pursuing a similar position where an enthusiastic individual with an understanding of invoicing and process improvement is highly sought.
Overview
10
10
years of professional experience
Work History
Corporate Billing Analyst – Customer Billing and Accounts Receivable
US Logistics Solutions (formerly Forward Air Solutions)
2021.03 - 2024.06
Maintained strict confidentiality with all personal data as per company guidelines.
Evaluated aging reports to identify members to be included in monthly outbound collection calls.
Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
Researched portals issues related to non-payment within e-billing vendor portals.
Analyzed payment information and applied changes correct customer accounts.
Optimized revenue recognition by accurately applying relevant accounting principles during the invoicing process.
Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
Ensured timely submission of invoices.
Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
Monitored customer accounts to identify and rectify billing issues.
Provided excellent customer service, developing and maintaining client relationships.
Processed and verified invoices to secure accuracy of billing information.
Reviewed and reconciled customer accounts to manage accuracy of payments.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Utilized various software programs to process customer payments.
Administrative Assistant
Forward Air Solutions
2014.08 - 2021.03
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate in Science -
Southern State Community College
Wilmington
06.2005
Skills
Accounts Receivable
Cash application
Proficient in AS400
Billing systems and software
Records Research
Audit Procedures
Microsoft Office
Billing and Invoicing
Timeline
Corporate Billing Analyst – Customer Billing and Accounts Receivable
US Logistics Solutions (formerly Forward Air Solutions)
2021.03 - 2024.06
Administrative Assistant
Forward Air Solutions
2014.08 - 2021.03
Associate in Science -
Southern State Community College
Similar Profiles
Kristine CuffeeKristine Cuffee
Office Manager at US Logistics Solutions (Forward Air Solutions)Office Manager at US Logistics Solutions (Forward Air Solutions)