Lydia Ludden
Lewisville,TX
Summary
Dynamic Team Leader with a proven track record. I excel in operational excellence and customer service. I am skilled in motivating teams and implementing process improvements that enhanced workflow. I am committed to achieving goals, learning and continuing to improve. I Stride to be accountable, Team player and help create a safe environment for both customers and colleagues.
Overview
14
14
years of professional experience
Work History
Team Leader Manager
Tapestry
01.2023 - 11.2025
- Led team to achieve operational goals through effective communication and collaboration.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Team Leader Manager
Vera Bradley
04.2021 - 01.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led team to achieve operational goals through effective communication and collaboration.
Leasing Agent
Grapevine 2499
03.2020 - 02.2021
- Managed lease agreements and tenant inquiries, ensuring compliance with company policies.
- Conducted property tours and showcased amenities to prospective tenants.
- Developed marketing strategies to promote available units.
Head Hostess
Hooters Inc.
03.2018 - 09.2019
- Managed seating arrangements to optimize guest flow and minimize wait times.
- Resolved customer inquiries and complaints promptly.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Leasing Agent
HS Development
01.2017 - 02.2018
- Conducted property tours and showcased amenities to prospective tenants.
- Facilitated lease signings and managed tenant documentation efficiently.
- Assisted in marketing efforts through social media and local advertising strategies.
- Responded promptly to tenant inquiries, ensuring high levels of customer service.
Veterinary Assistant
Riverchase Animal Hospital
02.2012 - 08.2014
- Assisted veterinarians during examinations and surgeries, ensuring animal safety and comfort.
- Maintained cleanliness and organization of examination rooms and surgical areas to uphold hygiene standards.
- Provided compassionate care to animals, including feeding, bathing, and administering medications as directed.
- Educated pet owners on post-operative care and preventive health measures to enhance animal well-being.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Associate of Science -
Tarleton State University
Stephenville, TXSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Operational excellence
- Team leadership
- Teamwork and collaboration
- Customer service
- Problem resolution
- Customer relationship management
- Professional and courteous
- Goal setting
- Time management
- Initiative-taking
- Appointment scheduling
Timeline
Team Leader Manager
Tapestry
01.2023 - 11.2025
Team Leader Manager
Vera Bradley
04.2021 - 01.2022
Leasing Agent
Grapevine 2499
03.2020 - 02.2021
Head Hostess
Hooters Inc.
03.2018 - 09.2019
Leasing Agent
HS Development
01.2017 - 02.2018
Veterinary Assistant
Riverchase Animal Hospital
02.2012 - 08.2014
Associate of Science -
Tarleton State University