Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia McCutcheon

Murfreesboro,United States

Summary

Dynamic leader with proven success in operations management and customer relations, notably at Anytime Fitness. Skilled in streamlining processes and enhancing efficiency, while fostering strong client relationships. Excels in interpersonal communication and team collaboration, driving increased customer loyalty and team performance. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment and good planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Always striving for continuous growth in all areas of life.

Overview

4
4
years of professional experience

Work History

General Manager

Anytime Fitness
07.2022 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Responsible for overall managerial operations, administrative tasks, maintenance communication, supply orders, and janitorial duties.

Customer Service Representative

Flight Solutions Inc.
01.2022 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for services and company information.

Sales Manager

Pandora Jewelry
10.2020 - 01.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Associate of Science - General Studies

Volunteer State Community College
Gallatin, TN
05-2020

Skills

  • Team Player
  • Operations Management
  • Efficient Multi-Tasker
  • Customer Relations
  • Verbal/Written Communication
  • Customer Retention
  • Effective Leader
  • Problem Resolution
  • Interpersonal Skills
  • Administrative Skills

Timeline

General Manager

Anytime Fitness
07.2022 - Current

Customer Service Representative

Flight Solutions Inc.
01.2022 - 07.2022

Sales Manager

Pandora Jewelry
10.2020 - 01.2022

Associate of Science - General Studies

Volunteer State Community College
Lydia McCutcheon