Lydia Mercurio
Brooklyn,CT
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty. Expert in problem resolution and active listening, adept at managing high-stress situations and resolving customer complaints with empathy. Skilled in computer proficiency and data entry, consistently delivering results with minimal wait times.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
East Brook Animal Hospital
10.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Ocean State Veterinary Specialists
07.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Teachers Assistant
Northwood Childcare
03.2021 - 09.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Education
No Degree - Grooming
Penn Foster Career School
High School Diploma -
Westerly High School
06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Data Entry
Timeline
Customer Service Representative
East Brook Animal Hospital
10.2023 - 05.2024
Customer Service Representative
Ocean State Veterinary Specialists
07.2023 - 10.2023
Teachers Assistant
Northwood Childcare
03.2021 - 09.2023
No Degree - Grooming
Penn Foster Career School
High School Diploma -
Westerly High School
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