Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lydia Neeley

Fruit Heights,UT

Summary

Member Experience Specialist recognized for high productivity and efficient task execution. Expertise in customer relationship management, conflict resolution, and data analysis to boost membership satisfaction and retention. Strong communication, empathy, and problem-solving skills drive positive member interactions and outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Experience Specialist

VASA Fitness
Kaysville, UT
06.2024 - Current
  • Ensured smooth operations by collaborating with internal teams for seamless member experiences.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored performance metrics to enhance member retention strategies.
  • Greeted members and assisted with membership applications and related processes.
  • Processed daily cash and check deposits efficiently.
  • Managed calls for new sign-ups, service cancellations, and cross-selling opportunities.
  • Consulted with customers to address concerns and identify needs.
  • Collected payments and arranged billing systematically.

Babysitter

Self-employeed
Kaysville, UT
06.2017 - Current
  • Oversaw light housekeeping tasks, ensuring toys and books remained organized.
  • Developed creative methods to promote learning through daily activities.
  • Engaged children in age-appropriate activities such as storytelling and games.
  • Enforced discipline calmly and respectfully when necessary.
  • Encouraged physical activity by organizing outdoor games and walks.
  • Maintained vigilance while supervising multiple children simultaneously.
  • Provided parents with daily updates upon their arrival home.
  • Assisted with meal preparation, snacks, and bedtime routines for children.

Crew Worker

Wendys Fast Food
Kaysville, UT
06.2023 - 09.2023
  • Verified food quality and quantity compliance for all prepared items.
  • Stocked shelves with beverages, condiments, and disposable supplies.
  • Transported food items between storage areas and kitchen stations efficiently.
  • Organized take-out orders for timely delivery by drivers.
  • Sanitize work surfaces regularly to adhere to health regulations.
  • Maintained fully stocked serving areas throughout shift hours.
  • Disposed of garbage from the kitchen area before closing.
  • Executed cashier duties, including processing orders, payments, and receipts.

Landscaper

Lagoon Amusement Park
Farmington, UT
04.2021 - 11.2021
  • Pruned trees, shrubs, hedges, and vines to promote optimal growth patterns.
  • Transported plants and materials to designated areas for installation.
  • Removed unwanted vegetation from flower beds and vegetable gardens through weeding.
  • Cleared debris after completion of jobsite tasks.
  • Watered lawns and plants using sprinkler systems or watering cans as part of maintenance plan.

Education

High School Diploma -

Davis High School
Kaysville, UT
05-2024

Skills

  • Photo editing and composition
  • Customer service and support
  • Problem solving and analysis
  • Adobe Photoshop proficiency
  • Time management skills
  • Cash handling expertise
  • Attention to detail
  • Organizational skills
  • Computer proficiency

Certification

Microsoft Office Specialist; April 22, 2024

Excel Associate; April 22, 2024

PowerPoint Associate; March 5, 2024

Word Associate; February 13, 2024

Adobe Certified Professional November 29, 2023

Timeline

Member Experience Specialist

VASA Fitness
06.2024 - Current

Crew Worker

Wendys Fast Food
06.2023 - 09.2023

Landscaper

Lagoon Amusement Park
04.2021 - 11.2021

Babysitter

Self-employeed
06.2017 - Current

High School Diploma -

Davis High School

Similar Profiles

CREATE PROFILE