Lydia Nelson
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-qualified Laboratory Manager with top-notch leadership, planning and problem-solving abilities. Open and clear communicator with disciplined and thorough approach.
Overview
22
22
years of professional experience
Work History
Lab Manager II
Johns Hopkins Hospital
Baltimore, MD
11.2007 - Current
- Kept laboratory in compliance with applicable guidelines and laws.
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Supervisor
Johns Hopkins Hospital
Baltimore, MD
07.2002 - 11.2007
Lead Technical Support Specialist Coagulation
Johns Hopkins Hospital
Baltimore, MD
11.2000 - 11.2002
Education
Bachelor of Science - Medical Technology
Shepherd College
Shepherdstown, WVMaster of Science - Biotechnology
Hood College Graduate School
05.1983
Skills
- Test Results Interpretation
- Lean Manufacturing Methodologies
- Lab Equipment Operation
- Quality Reviews
- Lab Management Assistance
- Operations Analysis
- Specimen Analysis
- Judgment and Decision-Making
- Continuous Quality Improvement (CQI)
- Lab Testing Procedures
- Operational Efficiency
- Management of Personnel Resources
Timeline
Lab Manager II
Johns Hopkins Hospital
11.2007 - Current
Supervisor
Johns Hopkins Hospital
07.2002 - 11.2007
Lead Technical Support Specialist Coagulation
Johns Hopkins Hospital
11.2000 - 11.2002
Bachelor of Science - Medical Technology
Shepherd College
Master of Science - Biotechnology
Hood College Graduate School
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