Lydia Palacios
Ward,AR
Summary
Front-end Lead and Care Coordinator with a proven track record at Bass Pro Shops, excelling in customer service and supervision. Cash handling and fostering strong client relationships, significantly enhancing team performance and care delivery. Skilled in problem-solving and training, adept at improving operational efficiency.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Front-end Lead
Bass Pro Shops
10.2020 - Current
- Using Vari balance to to maintain used tils from the day before. Key in safe inventory from armor car.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintain breaks and lunches for the front end.
- Research shortages and overages at store level.
Care Coordinator
AVMG
10.2007 - 06.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Hiring and firing, training on the care for my clients.
Education
High School Diploma -
08.1979 - 05.1982
No Degree - Basic Study
Certification - CNA Certified
06.2006 - 06.2006
Skills
- Customer Service
- Client Communication
- Cash Register Operations
- Staff Supervision
- Price Verification
- Problem-solving skills
- Listening Skills
- Cash counting
- Hospitality services
- Cash Handling
- Training and mentoring
- Goals and performance
- Team Supervision
- Opening and closing procedures
- Performance Improvement
- Shift checklists
- Checkout monitoring
- Refunds processing
Timeline
Front-end Lead - Bass Pro Shops
10.2020 - Current
Care Coordinator - AVMG
10.2007 - 06.2020
Baptist Health School - Certification , CNA Certified
06.2006 - 06.2006
Bryan Adams High School - High School Diploma,
08.1979 - 05.1982
Eastfield JR College - No Degree, Basic Study
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