Lydia Palomino
Phoenix,AZ
Summary
Dynamic professional with a proven track record at AT&T Store, excelling in customer service and relationship building. Leveraged product and service knowledge to consistently exceed expectations, achieving top performer status. Skilled in complex problem-solving and interpersonal communication, enhancing customer satisfaction and operational efficiency without exceeding a 55-word limit.
Overview
5
5
years of professional experience
Work History
Sales Representative
AT&T Store
12.2023 - Current
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Cashier
Spirit Halloween Super Store
08.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Waitress
IHOP
11.2021 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Front Desk Receptionist
Men’s Vitality Center
02.2022 - 10.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Warehouse Worker
Legacy Foods
01.2021 - 10.2021
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Hostess
IHOP
06.2019 - 06.2020
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma - Medical Genetics
Student Choice High School
Phoenix, AZ08.2022
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Complex Problem-Solving
Languages
Spanish
Full Professional
Timeline
Sales Representative
AT&T Store
12.2023 - Current
Cashier
Spirit Halloween Super Store
08.2023 - 10.2023
Front Desk Receptionist
Men’s Vitality Center
02.2022 - 10.2022
Waitress
IHOP
11.2021 - 12.2022
Warehouse Worker
Legacy Foods
01.2021 - 10.2021
Hostess
IHOP
06.2019 - 06.2020
High School Diploma - Medical Genetics
Student Choice High School
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