Lydia Pohlman
St Louis,MO
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
8
8
years of professional experience
Work History
Senior Account Executive
PohlmanUSA
06.2010 - 05.2016
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
- Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
- Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
Director of First Impressions
Anthony Wilder Design Build
04.2008 - 05.2010
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Streamlined communication channels for better information flow between departments.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Provided exceptional administrative support to executive staff, improving overall workplace productivity.
- Coordinated travel arrangements for executives, minimizing disruptions in daily operations while maximizing cost savings.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Digital Art
Elon University
Elon, NC05.2007
Skills
- Sales Expertise
- Customer Relationship Management
- Social Media Platforms
- Digital Marketing
- Product or Service] Knowledge
- Pipeline Management
- Customer Satisfaction
- Presentations and Demonstrations
- Public Relations
Personal hobbies
I enjoy cooking, playing tennis, all dogs, and being a mom.
Timeline
Senior Account Executive
PohlmanUSA
06.2010 - 05.2016
Director of First Impressions
Anthony Wilder Design Build
04.2008 - 05.2010
Bachelor of Arts - Digital Art
Elon University