Hi, I’m
Lydia Porch
Administrative
Houston,Texas
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
9
years of professional experience
1
Certification
1
Language
Work History
Army Logistics UniversityFort Lee, VA
Human Resources Manager
06.2019 - 03.2022
Job overview
- Planned, directed, or coordinated operations of organizations of 300 personnel, and oversaw multiple departments or locations
- Managed daily operations, and planned use of materials and human resources, per executive plans/strategies and policies to ensure that organizations met their goals
- Prepared invoices, reports, memorandums, and other documents, using word processing, spreadsheet, database, or presentation software
- Provided weekly briefings to instructors and incoming students on duties and responsibilities
- Arranged and instructed classes
- Prepared staff schedules or work assignments.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into organization.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 300 employee company.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Motivated employees through special events and incentive programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Coordinated technical training and personal development classes for staff members.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Distributed employee engagement surveys to identify areas of improvement.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Organized and led staff orientation programs and training to promote collaboration.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
U.S Army VITA ProgramFort Lee, VA
Tax Preparer
02.2021 - 06.2021
Job overview
- Submitted tax forms on behalf of 150 clients to pay appropriate amount and maximize client's return
- Interviewed clients about their income and expenses, audited account details, and acted as liaison between clients and IRS
- Informed clients or employers about tax preparation process
- Collected relevant financial records, including pay stubs and income statements
- Inputted data from financial records into tax return software or databases
- Completed and filed tax documents with appropriate agencies, like IRS, state and local government entities
- Built customer relationships to promote and expand business.
- Assessed client tax situations to determine best filing options.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
U.S ArmyDaegu, South Korea
Human Resources Specialist
06.2018 - 06.2019
Job overview
- Provided Senior Executive level administrative support by conducting research
- Prepared statistical reports, handled information requests, performed routine administrative functions
- Trained and supervised five lower-level clerical staff
- Managed and maintained Senior Executives' schedules
- Skilled and effective oral and written communicator with demonstrated ability to work with diverse populations.
- Monitored employee attendance and performance, addressing issues following company policies and procedures.
- Collaborated with managers to identify and address employee relations issues.
- Briefed job approximately 300 employees regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Oversaw and managed hiring process and assisted human resources.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Ensured timely completion of over 60 projects by monitoring progress against deadlines, providing updates to executives as needed.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
U.S ArmyFort Hood, TX
Transportation Manager
06.2013 - 05.2018
Job overview
- Facilitated, expedited, and managed route movement of inbound and outbound cargo, freight, and personnel movements/ shipments in various modes
- Received customer orders and coordinated freight/cargo personnel pickup for delivery to loading platforms
- Instructed employees on managing difficult or complex problems or resolving escalated complaints or disputes
- Coordinated activities of staff, to make arrangements for group meetings, and events
- Planned 35 itineraries and routings by appropriate economical and advantageous routes and modes consistent with requirements and needs of traveler.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
University of Maryland Global CampusAdelphi, MD
Bachelor of Science from Web Development
08.2023
University Overview
- 3.3 GPA
Skills
- Microsoft Applications
- Presentation & Briefings
- Written & Oral Skills
- Bilingual Spanish
- Leadership & Development
- Secret Clearance SCI
- One on One Counseling
- Mock Interviews & Screening
- Training & Development
- Employee Relations Oversight
- Leadership Development
- Exit Interviews and Processes
- Human Resource Management Software HRMS
- Compliance
- Recordkeeping
Education Certifications
- University of Maryland Global Campus, Adelphi, MD, Bachelor of Computer Science, Digital Media and Web Technology
- Senior Leaders Course, US Army, Certificate
- Small Group Instruction Course, US Army, Certificate, Small Group Instructor
- Common Faculty Development, US Army, Certificate, Adult Instructor
- Equal Opportunity Course, US Army, Certificate, Equal Opportunity Representative
- Master Resilience Training, US Army, Certificate, Master Resilience Instructor
- Sexual Harassment & Assault Response Program, US Army, Certificate, Victim Advocate
- Unit Prevention Leader, US Army, Certificate, Substance Abuse Coordinator
Certification
- Certified Victim Advocate, U.S. Army - 2017-2022
- Certified Equal Opportunity Leader, U.S. Army - 2010-2022
- Certified Unit Prevention Leader, U. S. Army - 2010-2015
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
HTML5
CSS
Timeline
Tax Preparer
U.S Army VITA Program
02.2021 - 06.2021
Human Resources Manager
Army Logistics University
06.2019 - 03.2022
Human Resources Specialist
U.S Army
06.2018 - 06.2019
Transportation Manager
U.S Army
06.2013 - 05.2018
University of Maryland Global Campus
Bachelor of Science from Web Development