Lydia Robb
Norfolk,Virginia
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
7
7
years of professional experience
Work History
Waitress
Grace O'Malleys
Norfolk, Virginia
10.2022 - Current
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Lifeguard Manager/Facility Director
Swim Club Management Group
Richmond, Virginia
05.2018 - 09.2022
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
- Ensured that all safety protocols were followed, maintained up-to-date records and responded to emergency situations promptly.
- Communicated regularly with pool supervisors to ensure compliance with regulations and guidelines set forth by local authorities.
- Provided guidance and support to lifeguards when needed, ensuring they had the necessary resources available at all times.
- Investigated customer complaints regarding safety violations or any other incidents reported by patrons or staff members.
- Taught team pool and deck safety rules and procedures.
- Oversaw equipment storage space by assigning cleaning and organizing duties.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
Education
High School Diploma -
Midlothian High School
Midlothian, VA06-2021
Cybersecurity
Old Dominion University
Norfolk, VASkills
- Customer Service
- Hospitality and accommodation
- Team Collaboration
- Food safety understanding
References
References available upon request.
Timeline
Waitress
Grace O'Malleys
10.2022 - Current
Lifeguard Manager/Facility Director
Swim Club Management Group
05.2018 - 09.2022
High School Diploma -
Midlothian High School
Cybersecurity
Old Dominion University
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