Lydia Roberts

• Provided excellent customer service to patients and medical staff while working with up to 50 in person patients per day.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Liaised between clinic departments and patients to facilitate effective communication.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Trained new staff on filing, phone etiquette and other office duties.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of eight fleet vehicles.
• Closely monitored dispatch board to triage and prioritize over 45 daily calls.
• Maintained professional relationship with suppliers, receivers, and drivers to increase trust, reliability, and rapport.

• Provided premier customer service to any and all customers.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated amongst 8 cash registers with cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

With 3 children under my care at a time...

• Built positive and nurturing environments to support child social and emotional growth.
• Supervised children in performing daily chores both in homes and barns with large animals and pets.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Played games, worked on puzzles, and read books to young children.
• Assisted children with homework assignments and special projects across different subjects.
• Taught children everyday skills and language.