Lydia Rogers
Alpharetta,GA
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through personalized beverage creation and effective problem-solving. Skilled in multitasking and fostering teamwork, contributing to a positive store atmosphere while training new team members with empathy and support.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
08.2023 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Engaged customers in a friendly manner to foster a welcoming atmosphere within the store.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Psychology And Criminal Justice
Loyola University Chicago
Chicago, IL05-2023
Skills
- Relationship building skills
- Empathy development
- Developing trust
- Time management
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Problem-solving skills
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
Gad and Ana Bensinger Award
The Gad and Ana Bensinger Award recognizes undergraduate students who share a commitment to social justice in understanding criminology and criminal justice issues. For this award, I submitted a paper I wrote on "The Batman" (2022) film directed by Matt Reeves, situating the movie in the crime film genre for my Pop Culture and Crime class in the fall of 2022.
Timeline
Barista
Starbucks
08.2023 - 03.2025
Bachelor of Science - Psychology And Criminal Justice
Loyola University Chicago