Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Preston Heflin

Orem,UT

Summary

Certified Peer Support Specialist with a strong people-first focus and experience in assessing complex situations, offering support, and communicating effectively with individuals under stress. Known for remaining calm, patient, and detail-oriented while prioritizing the needs of others. Committed to using strong interpersonal skills and lived experience to foster trust and create positive client experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
08.2025 - Current
  • Provides attentive service to a diverse customer base in a fast-paced, high-stress environment.
  • Uses emotional intelligence to de-escalate customer issues and maintain a calm, welcoming atmosphere.
  • Recognized and selected for the role because of natural interpersonal skills and ability to build meaningful connections quickly

Operator

AvantGuard
01.2022 - 07.2025
  • Monitoring alarms , assessing situations, and dispatching paramedics if a subscriber needs medical attention
  • Stays on the line with subscribers in distress to help them get through difficult situations
  • Patient with each subscriber and makes sure to be thorough in each interaction
  • Worked remote from Utah

Associate

Walmart
02.2024 - 07.2024
  • Stocks and replenishes shelves of milk, eggs, juice, yogurt, frozen products, and bread
  • Helps unload and stock shipment when it arrives
  • Gives outstanding customer service by answering questions that customers have and leading them to the correct places in the store
  • Provides attentive service to a diverse customer base in a fast-paced, high-stress environment.
  • Uses emotional intelligence to de-escalate customer issues and maintain a calm, welcoming atmosphere.
  • Recognized and selected for the role because of natural interpersonal skills and ability to build meaningful connections quickly

Education

High School Diploma - Psychology major, Sociology Minor

Marana High School
Marana, AZ
05.2018

Skills

  • Problem-solving skills
  • Relationship building skills
  • Time management
  • Attention to detail
  • Team player
  • Active listener
  • Emotional support

Websites

Certification

CPPS - Certified Peer Support Specialist (passed CPPS exam with a perfect score.)

Timeline

Barista

Starbucks
08.2025 - Current

Associate

Walmart
02.2024 - 07.2024

Operator

AvantGuard
01.2022 - 07.2025

High School Diploma - Psychology major, Sociology Minor

Marana High School

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