Hallee Powers
Olympia,WA
Summary
Front Desk Receptionist with a proven track record of providing exceptional customer service and managing multiple tasks simultaneously. Skilled in problem-solving and attention to detail, ensuring accurate and efficient processing of payments. Excellent verbal and written communication skills, with a strong ability to schedule appointments and collaborate effectively with team members.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Rochester, WA
05.2025 - 11.2025
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations and equipment.
- Provided excellent customer service in a fast-paced environment.
- Operated espresso machines and other coffee preparation equipment efficiently.
- Handled cash transactions and processed payments accurately.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
FRONT DESK RECEPTIONIST
Whetstone Fitness
Olympia, Washington
01.2024 - 05.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Established and maintained good communications with personnel and clientele.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Opened and closed main office in alignment with established security procedures.
- Handled incoming and outgoing mail with timely attention.
- Greeted clients warmly and ensured a welcoming atmosphere at the fitness center.
- Managed appointment scheduling for personal training sessions and group classes.
- Answered phone calls promptly, addressing inquiries about services and memberships.
- Provided information on fitness programs, promoting member engagement and participation.
- Maintained cleanliness and organization of the front desk area to enhance client experience.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
HIGH SCHOOL DIPLOMA -
Tumwater High School
Tumwater, WashingtonSkills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Verbal and written communication
- Listening skills
- Scheduling
- Time management
- Oral and writing communication
- Scheduling appointments
- Team collaboration
- Appointment scheduling
- Complex Problem-solving
- Coffee preparation
- Cash handling
- Communication skills
- Problem resolution
- Menu memorization
- Basic math
- Adaptive and creative
- Coffee machinery
References
References available upon request
Timeline
Barista
Dutch Bros
05.2025 - 11.2025
FRONT DESK RECEPTIONIST
Whetstone Fitness
01.2024 - 05.2025
HIGH SCHOOL DIPLOMA -
Tumwater High School