Lydia Rosales
Houston
Summary
Bilingual Healthcare Administrative Professional with over 15 years of experience supporting clinical and operational functions in fast-paced medical environments, including hospitals, specialty clinics, and longterm care facilities. Proficient in patient admissions, medical records management, insurance verification, scheduling, and coordination of care across teams. Skilled in maintaining regulatory compliance, managing confidential health information (HIPAA), and improving front-office workflows for efficiency and accuracy. Experienced in supervising administrative staff, handling inventory of medical supplies, and supporting quality improvement initiatives. Fluent in English and Spanish, with strong communication skills used to enhance patient experience and support diverse populations.
Overview
26
26
years of professional experience
1988
1988
years of post-secondary education
Work History
Office Administrator / Patient & Hospital Liaison
Flow Vascular Institute / Surgery Specialty Hospital of America
Houston
09.2018 - Current
- Developed and implemented process improvements to increase company revenue while providing patient care.
- Serve as the primary liaison for wound care needs, including suture and staple removal, while applying appropriate clinical protocols and ensuring patient comfort.
- Coordinate patient intake, verifying medications, and gathering complete medical histories prior to physician evaluation.
- Register new patients, verify health insurance, update patient profiles, review referrals, and ensure all required documentation is collected for initial visits.
- Identify and address patients' individual care needs, providing education and resources to support continuity of care and improve patient outcomes.
Office Manager / Administrative Assistant
Singular Care Home Hemodialysis
Houston
05.2017 - 02.2018
- Coordinated patient admissions by entering demographic data into Lab Check and liaising with skilled nursing facilities.
- Maintained accurate patient and personnel files, and managed inventory of office and medical supplies to ensure operational efficiency.
- Composed and circulated internal memos regarding staff training, safety drills, infection control, and other workplace policies.
Administrative Assistant
Da Vita Inc.
Houston
06.2008 - 09.2016
- Audited patient medical records and personnel files; accurately registered new patients into the system.
- Managed accounts receivable related to pharmacy inventory, ensuring compliance with budgetary limits.
- Processed timecards and PTO requests for a 15-member team, verifying all necessary supporting documents.
- Planned and led staff meetings to communicate clinic updates, policy changes, and operational improvements.
Legal Secretary
Law Office of Ned Barnett
Houston
09.2006 - 06.2008
- Managed and screened incoming calls, scheduled client consultations, and coordinated attorney calendars.
- Scheduled court appearances maintained organized case files and spreadsheets and compiled similar case data for efficient reference and legal preparation.
- Assisted attorneys with casework and documentation at courthouses, providing on-site support as needed.
- Prepared and distributed quarterly financial statements for review by the firm's CPA.
Unit Receptionist
City of Houston
Houston
07.1999 - 09.2006
- Retrieved and prepared medical records daily based on clinic schedules; ensured all necessary documentation was completed and filed before and after patient visits.
- Served as Team Leader, supervising a team of three and overseeing the handling of 200+ medical records while managing clinic operations.
- Assigned and supported multiple clinics daily, ensuring smooth workflow and accurate documentation.
- Performed data entry of immunization forms with a focus on accuracy and timely submission.
- Maintaining records and providing excellent customer service.
Education
Texas Southern University- GED
Houston , TXcertificate - Windows, Word, Excel, and Power Point
San Jacinto College Central
Pasadena, TXSkills
- Team Supervision
- Staff Coordination
- Problem Solving
- Multitasking
- Scheduling
- Coordination of Meetings
- Inventory Control
- Compliance Awareness
- Data Entry
- Database Management
- Communication
- Interoffice Correspondence
- Patient Records
- File Management
- Document Preparation
- Reporting
- Adaptability
- Ability to Work Under Pressure
- Timekeeping
- Payroll Processing
Timeline
Office Administrator / Patient & Hospital Liaison
Flow Vascular Institute / Surgery Specialty Hospital of America
09.2018 - Current
Office Manager / Administrative Assistant
Singular Care Home Hemodialysis
05.2017 - 02.2018
Administrative Assistant
Da Vita Inc.
06.2008 - 09.2016
Legal Secretary
Law Office of Ned Barnett
09.2006 - 06.2008
Unit Receptionist
City of Houston
07.1999 - 09.2006
Texas Southern University- GED
certificate - Windows, Word, Excel, and Power Point
San Jacinto College Central