Lydia Spear
Atlanta,GA
Summary
Detail-oriented professional with 6+ years of experience in operations management, quality assurance, and customer service. Skilled in maintaining compliance, coordinating workflows, and optimizing processes in fast-paced environments. Currently pursuing CRCST/HSPA certification to transition into a Sterile Processing Technician role, demonstrating a commitment to healthcare excellence and patient safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Sutherland
10.2023 - Current
- Handled customer inquiries and resolved billing and service issues with a focus on accuracy and efficiency
- Utilized strong data entry and organizational skills to maintain accurate records
- Provided solutions that enhanced customer satisfaction and compliance with company standards
Managing Director
Southside Treats LLC
06.2020 - Current
- Directed daily operations, including scheduling and documentation, ensuring seamless workflows
- Procured and managed inventory, maintaining quality control and timely distribution
- Supervised staff and optimized resource use through effective planning and reporting
Breakfast Manager
Metro West Foods LLC
10.2022 - 03.2023
- Ensured compliance with food safety regulations while managing inventory and supplies
- Supervised staff and coordinated operations to maintain quality and efficiency
Tax Tag Clerk II
Fulton County Government
05.2017 - 06.2020
- Managed sensitive documentation and ensured compliance with administrative standards
- Resolved customer inquiries effectively while maintaining high levels of accuracy and customer service
Pharmacy Services CSR
HospiScript Services, LLC
08.2009 - 05.2011
- Managed medication distribution for hospice patients, ensuring compliance with healthcare regulations
- Maintained detailed records and supported accuracy in daily data entry
- Collaborated with pharmacies and healthcare providers to ensure timely and accurate service
Education
Bachelor of Science -
Alabama State University
Montgomery, ALSterile Supply Processing Technician
Atlanta Technical College
Atlanta, GA05-2025
Skills
- Knowledge of infection control and sterilization practices
- Proficient in inventory management and quality assurance
- Strong organizational and problem-solving skills
- Familiarity with compliance standards and documentation
- Leadership and team coordination
- Data entry and record-keeping with proficiency in Microsoft Office (Excel, Word)
- Excellent customer service and communication skills
Additionalinformation - References
Available upon request
Certification
Certified Registered Central Service Technician (CRCST) – In Progress, HSPA
Management Certified
Serve Safe – October 2022 – Present
Timeline
Customer Care Representative
Sutherland
10.2023 - Current
Breakfast Manager
Metro West Foods LLC
10.2022 - 03.2023
Managing Director
Southside Treats LLC
06.2020 - Current
Tax Tag Clerk II
Fulton County Government
05.2017 - 06.2020
Pharmacy Services CSR
HospiScript Services, LLC
08.2009 - 05.2011
Certified Registered Central Service Technician (CRCST) – In Progress, HSPA
Management Certified
Serve Safe – October 2022 – Present
Bachelor of Science -
Alabama State University
Sterile Supply Processing Technician
Atlanta Technical College
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