Jordan Ford
Henderson,NV
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Hilton Grand Vacations Club
Las Vegas, NV
05.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
HOA Receptionists
Rhodes Ranch
Las Vegas, NV
01.2025 - 03.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Assisted in maintaining office supplies inventory, contributing to seamless daily operations.
- Developed and implemented filing systems, enhancing document retrieval efficiency.
Child Care Teacher
La Petite Academy Inc.
11.2021 - 03.2022
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Enhanced 3 -year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Carried out day-day-day duties accurately and efficiently.
Server
Olive Garden
08.2021 - 11.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Team Leader
Tropical Smoothie
03.2019 - 03.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Courtesy Clerk
Smith’s Food And Drug
11.2017 - 03.2019
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NVCPT - Phlebotomy
Northwest Career College
Las Vegas, NV05.2025
CCMA - Medical Assisting
Northwest Career College
Las Vegas, NV05.2025
Skills
P>Organization and Time Management
P>Self-Motivated
P>Good Telephone Etiquette
P>Team Building
P>Customer service-focused
Customer Relations
Cash Register Operations
POS Inventory System Operation
Keen Attention to Detail
Issue and Complaint Resolution
Calm and Professional Under Pressure
Venipuncture
Order of draw
Specimen handling
Sample and specimen collection
HIPAA compliance
Data entry
Quality control
Infection control
Patient preparation
Patient scheduling
Medical terminology knowledge
Vital signs monitoring
Electronic health records
Timeline
HOA Receptionists
Rhodes Ranch
01.2025 - 03.2025
Customer Care Representative
Hilton Grand Vacations Club
05.2022 - Current
Child Care Teacher
La Petite Academy Inc.
11.2021 - 03.2022
Server
Olive Garden
08.2021 - 11.2021
Team Leader
Tropical Smoothie
03.2019 - 03.2020
Courtesy Clerk
Smith’s Food And Drug
11.2017 - 03.2019
High School Diploma -
Shadow Ridge High School
CPT - Phlebotomy
Northwest Career College
CCMA - Medical Assisting
Northwest Career College