Lydia Stein
Allentown,PA
Summary
I am experienced with customer service and transaction processing. Using effective communication and problem-solving skills to address customer needs. I have a record of accuracy in cash handling and creating positive customer interactions.
Overview
10
10
years of professional experience
Work History
Supervisor
Ingram
01.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated inventory management, optimizing stock levels to meet demand effectively.
Machine Operator
Ingram
01.2020 - 01.2022
- Operated machinery to ensure smooth production flow.
- Monitored equipment performance and conducted routine maintenance checks.
- Followed safety protocols to maintain a hazard-free work environment.
- Assisted in training new operators on equipment and safety procedures.
- Adjusted machine settings to meet production specifications and quality standards.
- Documented production data for quality control and compliance purposes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Assistant Manager
Dominos
03.2016 - 01.2020
- Assisted in managing daily operations and staffing schedules to optimize workflow efficiency.
- Trained new team members on operational procedures, enhancing onboarding effectiveness.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented quality control measures to ensure consistent product standards and customer satisfaction.
- Developed team performance metrics to track progress and identify areas for improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Emmaus Highschool
Emmaus, PA03.2019
Skills
Training and mentoring
Goal oriented
Customer service
Staff management
Attention to detail
Processes and procedures
Process monitoring and improvement
Timeline
Supervisor
Ingram
01.2022 - Current
Machine Operator
Ingram
01.2020 - 01.2022
Assistant Manager
Dominos
03.2016 - 01.2020
High School Diploma -
Emmaus Highschool