Lydia Trujillo
Denver,CO
Summary
Dynamic Customer Service Representative with proven expertise at STRIDE Community Health Center, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and documentation, I consistently achieved high retention rates by effectively managing escalated calls and ensuring thorough follow-up on patient interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
STRIDE Community Health Center
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from patients.
- Maintained detailed records of patienst interactions, ensuring proper follow-up and resolution of issues.
Crew Member Team Leader
Taco Bell
02.2023 - 10.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
GED -
Pennfoster
Denver, CO08-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Scheduling
- Microsoft outlook
- Follow-up skills
- Documentation
Timeline
Customer Service Representative
STRIDE Community Health Center
04.2025 - Current
Crew Member Team Leader
Taco Bell
02.2023 - 10.2023
GED -
Pennfoster
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