Lydia Vargas
CA
Summary
Hardworking professional experienced in fast-paced, physically demanding environments. Delivered high-quality customer service while managing high volumes of client interactions with accuracy and professionalism. Committed to exceeding productivity and contributing to team and business success.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
South Bay Workforce Investment Board - Sbwib
Pomona
02.2026 - Current
- Handled high volume of client interactions, upholding professionalism and accuracy in service delivery.
- Facilitated client applications and recertifications for public assistance programs, ensuring access to necessary resources.
- Aided clients in acquiring My Life Tap Cards, improving their access to essential services.
- Provided information to housing, food assistance, healthcare, childcare, employment, and other community resources.
- Conducted initial intake and gathered information needed to determine appropriate services.
Medical Authorization Assistant
OC Pace
Anaheim, Ca
01.2023 - 12.2024
- Answered calls/emails to deliver timely customer service to providers and members.
- Demonstrated strong attention to detail and precision in all aspects of the scheduling process.
- Ensured workspace cleanliness and organization for optimal productivity.
- Contacted referring physicians to obtain necessary information for authorization requests.
- Communicated with referring physicians to obtain critical details for patient care.
Warehouse associate
QVC Distribution Center
Ontario, Ca
01.2021 - 12.2022
- Received deliveries, scanned items for inventory logging, managed stock levels, maintained warehouse cleanliness, and inspected products for defects or damages.
- Operated warehouse equipment to efficiently move products within the distribution center.
- Loaded and unloaded merchandise from trucks following safety protocols.
- Organized inventory to ensure accurate stock levels and easy access.
- Processed and loaded orders to complete shipments efficiently.
Medical Case Specialist
QTC Management Inc.
San Dimas, Ca
01.2020 - 12.2020
- Collaborated with healthcare professionals to coordinate case reviews and evaluations.
- Communicated effectively with clients to gather necessary information for cases.
- Maintained detailed records of all case activities using appropriate software systems.
- Managed case files and documentation for various client assessments.
Medical Assistant
Juanita Kagwa Nyanzi Pediatrics
Pomona, Ca
01.2018 - 12.2019
- Answered office telephone, assisting patients with inquiries and directing calls to appropriate staff.
- Verified patient insurance information to ensure coverage before appointments.
- Confirming appointments/Scheduling appointments.
- Confirmed and scheduled appointments, ensuring optimal patient flow and accessibility to services.
- Faxed medical history forms to relevant departments for processing.
- Scanned patient records into electronic systems for efficient data management.
- Answered office telephone to assist patients and manage inquiries effectively.
Education
Medical Assistant Certificate -
North West College
Pomona, CaBlue Print Certification -
South Bay Workforce
Skills
- Client Assessment
- Patient Support
- Service Coordination
- Case Coordination
- Data Collection
- Eligibility Checking
- Claims Processing
- Billing Support
- Healthcare Knowledge
- Health Screening
- OSHA and HIPAA compliance
- Data Management
- Microsoft Office Suite
- Microsoft Outlook
- Typing 48 WPM
- Urinalysis testing
- Client relations
- Public assistance programs
- Guest services
- Customer support
- Clerical support
- Customer service
Timeline
Customer Service Associate
South Bay Workforce Investment Board - Sbwib
02.2026 - Current
Medical Authorization Assistant
OC Pace
01.2023 - 12.2024
Warehouse associate
QVC Distribution Center
01.2021 - 12.2022
Medical Case Specialist
QTC Management Inc.
01.2020 - 12.2020
Medical Assistant
Juanita Kagwa Nyanzi Pediatrics
01.2018 - 12.2019
Medical Assistant Certificate -
North West College
Blue Print Certification -
South Bay Workforce