Lydia Wilt
Columbus,OH
Summary
Dynamic and compassionate recent graduate with a Bachelor’s degree in Sociology-Criminology from Ohio University. Adept at building meaningful relationships and fostering collaborative environments. Demonstrates strong interpersonal abilities and actively listens to understand diverse perspectives, contributing to effective teamwork and problem-solving. Seeking a career grounded in growth and advocacy for humanity through an unbiased and non judgemental lens.
Overview
9
9
years of professional experience
Work History
Customer Service
Winans
04.2023 - 01.2025
- Promoted quality customer service by executing follow up procedures.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Trained new hires on customer service policies and procedures.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Customer Service- Server
Ohio University Inn
02.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service-Barista
Hocking Hills Coffee Emporium
06.2020 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service
Designer Shoe Warehouse
01.2016 - 08.2019
- Met sales goals by offering excellent customer service.
- Increased repeat business with exceptional customer service and friendly interactions.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Resolved customer service escalations to promote mutually beneficial outcomes.
Education
Bachelor of Science - Sociology-Criminology
Ohio University
Athens, OH05-2024
Skills
- Outstanding people skills
- Conflict management
- Strong attention to detail
- Empathetic nature
- Uplifting and encouraging team member
Languages
ASL
Limited Working
Timeline
Customer Service
Winans
04.2023 - 01.2025
Customer Service- Server
Ohio University Inn
02.2022 - 01.2023
Customer Service-Barista
Hocking Hills Coffee Emporium
06.2020 - 10.2021
Customer Service
Designer Shoe Warehouse
01.2016 - 08.2019
Bachelor of Science - Sociology-Criminology
Ohio University
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