Lydia Carl
Louisville,KY
Summary
Driven by a passion for excellence in the hospitality and customer service sectors, I've honed my problem-solving and relationship-building skills at esteemed in both sales and serving experiences. My background includes transforming customer complaints into positive experiences, mentoring teams for peak performance, and enhancing dining satisfaction through expert service and team leadership.
Overview
7
7
years of professional experience
Work History
Lead Server
Grind Burger Kitchen
01.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Server
Nostalgic Cocktail House
02.2023 - 04.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Suggested wine pairings to go with specific menu items.
Server
Roots Burger Bar
04.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Campus Manager
University Tees
12.2019 - 06.2022
- Networked with Ball State organizations (mainly Greek life) in creating custom orders for their events.
- Made an agenda of all events going on in order to accurately plan the right time to reach out to an organization about putting in apparel for an event.
- Wrote thank you cards every November to current apparel chairs. Wrote congratulations cards to new apparel chairs.
Stylist
Francesca's Boutique
09.2020 - 12.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Sales Associate
White House Candy Company
07.2017 - 08.2020
- Greeted customers with a smile on my face and helped customers in creating chocolate boxes before checking them out.
- Gained experience in making different flavored milkshakes and sundaes.
- Helped set up and tear down party decorations for private events.
Hall Ambassador
Ball State University
09.2018 - 04.2019
- Gave prospect students and families insight on what on campus living is like including dorm amenities and sharing of my own room.
- Answered any questions and giving recommendations on what to bring when you come to Ball state.
- Walking around the residence hall while managing to speak clearly and precisely to a group of prospect students and families.
Education
Bachelor of Science - Applied Behavior Analysis
Ball State University
Muncie, INHigh School Diploma -
Corydon Central High School
Corydon, IN06.2018
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Employee Training and Development
- Sales Techniques
- Relationship Building
- High-volume dining
- Multi-tasking strength
Timeline
Server
Nostalgic Cocktail House
02.2023 - 04.2023
Lead Server
Grind Burger Kitchen
01.2023 - Current
Server
Roots Burger Bar
04.2021 - 11.2022
Stylist
Francesca's Boutique
09.2020 - 12.2020
Campus Manager
University Tees
12.2019 - 06.2022
Hall Ambassador
Ball State University
09.2018 - 04.2019
Sales Associate
White House Candy Company
07.2017 - 08.2020
Bachelor of Science - Applied Behavior Analysis
Ball State University
High School Diploma -
Corydon Central High School