LYLA TOWER
Buffalo,NY
Summary
Dynamic customer service professional with experience at JCPenney, excelling in relationship building and upselling. Proven ability to enhance customer experiences through effective communication and organization. Recognized for maintaining a welcoming environment and fostering loyalty, consistently delivering exceptional service to diverse clientele.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Seasonal Staff
Jewish Community Center of Greater Buffalo
Williamsville, NY
01.2024 - 01.2025
- Welcomed and checked in members and guests, creating a positive first impression.
- Addressed inquiries and managed scheduling to facilitate program participation.
- Ensured organized, clean, and welcoming environment to enhance visitor experience.
- Maintained an organized, clean, and welcoming environment.
Sales Associate
JCPenney
Williamsville, NY
01.2024 - 01.2025
- Provided personalized service to 50+ customers daily.
- Promoted loyalty programs and products through customer-focused conversations.
- Built customer relationships through communication and product recommendations.
- Resolved customer concerns with professionalism and empathy.
- Maintained sales floor and fitting rooms according to brand standards.
Education
General Studies
Trocaire College
South Buffalo, NY09-2026
Mount St. Mary Academy
01-2026
Skills
- Customer Service
- Customer Engagement
- Product Recommendations
- Upselling
- Sales Floor Maintenance
- Scheduling
- Organization
- Multitasking
- Teamwork
- Communication
- Relationship Building
- Brand Representation
- Customer experience
Certification
AHA Heartsaver CPR, AED & First Aid — Current
Timeline
Seasonal Staff
Jewish Community Center of Greater Buffalo
01.2024 - 01.2025
Sales Associate
JCPenney
01.2024 - 01.2025
General Studies
Trocaire College
Mount St. Mary Academy